Accessibility Statement

Accessibility statement

This statement applies to content published on the domains. It does not apply to any other domains with associated names or subdomains. Please view individual sites for applicable accessibility statements.

We want as many people as possible to be able to use this website. The website features software (Recite Me) that provides web content in a variety of formats to make content more accessible with easy speech, reading and translation tools. Please view our guide on how to effectively use this software here.

This website is managed by the Web team at the Royal Cornwall Hospital Trust. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

There are some parts of this website which are not fully accessible. Examples include:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good or any alternative text
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible
  • Links are not optimised for accessibility

Please Note: This is not intended to be a comprehensive list of fixes, as some accessibility issues are still being identified.

Request content in an accessible format

If you need information in a different format, please contact the Patient Experience Team and let us know. Please provide the following details:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility or technical problems

If you find any problems or accessibility issues that are not listed on this page, please contact the Webmaster.

Accessibility, content and media enquiries

If you have any questions about accessibility compliance, page or document content or media enquiries generally please contact the Communications Team.

Policies, guidelines and documents

If you have any questions about accessibility compliance, page or document content or media enquiries generally please contact the Corporate Records Manager.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The Royal Cornwall Hospital Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content that doe not meet accessibility guidelines 2.1 is outlined below with details of:

Where it fails the success criteria

Identified issues:

  • Some tables in content do not have table row headers when needed. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships).
  • Background and foreground colours to not have sufficient contrast. This fails WCAG 1.4.3 (Contrast: Minimum)
  • Links are currently identified by colour only, this fails
  • Some id attributes are not unique. This fails WCAG 4.1.1 (Parsing)
  • Some form elements do not have labels. This fails WCAG 4.1.2 (Name, Role, Value)
  • Some input buttons do not have discernible text. This fails WCAG 4.1.2 (Name, Role, Value)
  • Some iframes have empty title attributes This fails WCAG 4.1.2 (Name, Role, Value)
  • Some list elements have direct children that are not allowed inside
  • elements or
  • is missing. This Fails WCAG 1.3.1: (Info and Relationships)

This is not a comprehensive list as some accessibility issues are still being identified.

Issues with technology

The vast majority of our website works correctly on any web technology.

However, this website no longer supports Internet Explorer, as this browser is now at the end of its lifecycle. Read more information about the withdrawal of IE support.

Disproportionate burden

The organization is planning a new minimum AA standard web presence for accessibility regulations compliance to represent the proposed organisational integration with Cornwall Partnership Foundation Trust.

Due to the size of our organization, and available resources for the planned integration it is a disproportionate burden to update previously published content.
The timeline for this new integrated web presence is tentatively April 2022.

PDFs and other documents

Many documents are not accessible in several ways including missing text alternatives and missing document structure. We are looking into making all our documents more accessible.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

What we’re doing to improve accessibility

We plan to identify and fix issues on a continuous basis.

We are developing a new Website based on Web Content Accessibility Guidelines V2.1. V2.0 inclusive.

This statement was prepared on 13th September 2020. It was last updated on 04th January 2021.

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