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Self-Service Portal Help

This page was last updated: September 3rd, 2021

We’ve simplified the look of the self-service portal to make it easier to navigate. You’ll also find a few guides below to get you started.

CITS self service help portal

How do I log an IT support request online?

Video Guide

In less than a minute I’ll show you how to log a new request via our self-service portal.

Downloadable Guide

Download our step-by-step guide to help you log a request using our self-service portal.

How to respond to CITS notifications using Email

We’ve made it possible for you to update your IT support requests using email so you don’t have to login to the self-service portal. All notifications will have either “Add a Comment”, “Provide Information” or “Accept & Close” and “Reject and Reopen” options. In this video I’ll show you what you need to do to send a successful update.

How to Review and Update IT Requests

In this video you’ll find out how to access the CITS Self-Service Portal to view outstanding requests made to IT, how to update those requests and how to make them as solved.

How to Search for IT Articles and Offerings

You’ll find out how to access the CITS Self-Service Portal to search for our self help articles, system status news and scheduled downtime.

You will also see how to log a request using an “offering”. Offerings enable you to get your request logged straight to the appropriate support team by using a template to capture all the information needed for the support team to efficiently resolve your request.

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