Single Sign-On

About Imprivata OneSign

Royal Cornwall Hospitals Trust have invested in “single sign-on” to enable you to open applications without having to retype passwords. We are achieving this using software provided by Imprivata called OneSign. This software has been installed on almost all RCHT PCs and laptops.

Please explore the tabs on this page for frequently asked questions or download one of our Quick Start guides below.

Logging in

Logging in to applications and learning your credentials.

  1. The first time you open an application that has setup for single sign-on it will ask to learn your credentials. You will either enter your credentials normally into the application and which point a balloon message like the one below will appear on screen.

    or a separate window (like the one below) will appear asking for your username and password.

  2. When you’ve logged in successfully your username and password will be saved into single sign-on.
  3. These credentials will now be used to automatically log you in to that application on any Single Sign-on enabled PC.

Tap & go enrolment

How to enroll an RFID proximity card for Single Sign-On

  1. Firstly, you will need to attach an RFID sticker to the back of your ID card.
  2. Tap your card onto an RFID card reader.
  3. When the ‘Enroll a New Proximity Card’ window appears click Enroll this card now.
  4. Login to Windows using your ICT username and password.
  5. The card is now enrolled. The last step is to create a 4 digit pin. When you tap-in with the card you will be prompted for the PIN if you have not given it within the last 2 hours. When you’ve entered a PIN click Log in.

Workstation Security

Locking the workstation and switching users

Press Windows Key + L to lock the workstation or logon as another user.

If you leave your session inactive for a period of time the screen will start to fade to protect the privacy of your information before a new locked screen message appears.


Move the mouse or tap any key to wake up the screen and continue working.

Setup self-service password reset

Self Service Password Reset

  1. When you log in to a single sign-on workstation you will be prompted to set up 5 security questions. Setting up these questions will allow you to reset your ICT login password without having to contact the IT Service Desk. The prompt will appear each time you log in until you’ve setup your questions.

    To start, click ‘Get Started!’.

  2. Take care to choose questions and provide answers that you can confidently remember. You will need to provide the answers to three of these during the self service password reset process.
  3. Click Done to submit your answers and then close the window to complete the setup.

Resetting your password

How to reset your ICT password

If you forget your ICT password you now have the option to reset it from the login screen.

  1. Enter your username into the username field and then click the Forgot Password option at the bottom of the window.
  2. You will now be prompted to answer three of the security questions you set previously.
  3. Enter your new password in the password field.
  4. Your new password has now been set.

Managing application passwords

Edit, remove or reveal a stored application password

On occasion you may need to edit or remove a password used by OneSign for an individual application. You may also want to reveal an application password you may have forgotten.

  1. To manage your passwords expand the notification area icons by clicking the up arrow on the taskbar.
  2. Select Manage Passwords.
  3. Read and then close the welcome message un-ticking the Always show this at startup box if you don’t want to see the welcome message again.
  4. From the list of applications select the application you wish to manage.
  5. To change the recorded username and password click Edit. Make the necessary adjustments to the account and then click OK.
  6. To remove the recorded account click Remove.
  7. To reveal the password stored for that application click Reveal Password. You will then be prompted to enter your ICT password (the password used to logon to the computer). Click OK.
  8. Your password is now revealed.
  9. Click Close to close the OneSign password manager.

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