This page was last updated: September 13th, 2021
In order to access some National systems and applications, healthcare professionals are required to be registered on the National Spine and issued with a Smartcard. A list of some of the systems we use with a Smartcard are listed on the NHS Digital website. You will need to speak to your manager to authorise a request for a Smartcard.
The service responsible for managing and administering this process is known as the Registration Authority (RA). The RA are responsible for identifying and granting appropriate profiles/access rights to users via their sponsors and issuing Smartcards to users.
Please explore the tabs available on this page but if you cannot find an answer to your questions please raise a support request via our Self-Service Portal.
If your query is urgent please follow up with a call to 01209 88 1717.
Please put a description of the problem in the support request and include:
You should contact the CITS Service Desk immediately by calling 01209 881717 to report your card lost. The Registration Authority Team, will remote cancel your Smartcard and arrange a new card. Any cards remote cancelled cannot be reactivated.
You should contact the CITS Service Desk immediately by calling 01209 881717 to report your card lost. The Registration Authority Team, will remote cancel your Smartcard and arrange a new card. Any cards remote cancelled cannot be reactivated.
You should contact the CITS Service Desk by the Portal or by calling 01209 881717 to report your card is damaged. The Registration Authority Team, will remote cancel your Smartcard and arrange a new card.
No, you have a duty to keep patient information secure and confidential at all times. Your Smartcard provides you with the appropriate level of access to the healthcare information that you need in order to carry out your role. Your smartcard is a token of your identity and any access to patient data using the card will be auditable to you. You should therefore treat your Smartcard as you would a credit or debit card – never share your passcode, always keep it safe, secure and use it appropriately.
You must never:
If your card is used by someone else:
Never share your Smartcard. All transactions made when your Smartcard is in use are recorded for audit purposes. Access is audited, and you will be held accountable for any inappropriate transactions made using your Smartcard, whether you were responsible for them or not.
When a NHS Smartcard is locked or a PIN forgotten, the card can be unlocked and the PIN reset, without having to visit an RA or sponsor.
The User must first be registered for Self Service unlock in the process outlined as below.
Only the person to whom the card has been issued can register for the unlock process.
Log in to your profile page on CIS via: https://portal.national.ncrs.nhs.uk/portal/dt (Do not use Google Chrome) and then selecting “Launch Care Identity Service” from the list of available options. Within the Care Identity application select “My Profile” from the menu options on the right-hand side.
This process should take no longer than a few minutes by following the 4 simple steps to successfully complete the registration process.
You must have an email address from a provider that is approved for use with the Spine e.g. nhs.net, nhs.uk, gov.uk or mod.uk.
It is highly advisable to add the link provided to your Favourite or Shortcut so that you are able to access the unlock service at any time after registration:
https://uim.national.ncrs.nhs.uk/selfservicewebapp/unlockCardStart
Your Smartcard will become blocked after 3 consecutive failed login attempts. If you have not registered for Self Service Unlock, you will need to meet with your local PIN resetter and reset your PIN; this can only be completed in a face to face meeting.
Yes, you can change your own passcode. Log in to the NHS Spine Portal, Launch CIS and go to your profile, click Service under Smartcard details and click change passcode. Enter a new passcode between 4 and 8 characters and or numbers.
You should contact your local Sponsor/HR department. You will need to provide proof of name change – i.e. Deed poll certificate, Marriage/Divorce certificate or Gender recognition certificate.
If you are leaving the Healthcare or organisation permanently, you need to return your Smartcard to your local sponsor who will return it to the Registration Authority Team.
If you are moving healthcare organisations, retain your Smartcard but inform your local Sponsor and the RA Team which organisation you are moving to.
The certificates on your Smartcard allow you to authenticate your identity and connect to NHS Spine systems and services. These expire after 2 years. You will be prompted to renew your certificates by the system close to expiry.
You should Self Renew your certificates following the prompts on screen. Failing this please contact your local Sponsor who will be able renew your certificates if they are due to expire within 30 days. If the certificates have already expired or failed to update please contact the CITS Service Desk.
Term | Definition |
---|---|
CIS | Care Identity Service |
CP-IS | Child Protection – Information Sharing |
CRS | NHS Care Record Service |
e-Gif | eGovernment Interoperability Framework, is a scheme for ensuring the inter-operation of computer-based systems. |
EPS | Electronic Prescription Service |
eRS | NHS e-Referral Service |
ESR | Electronic Staff Record |
HSCIC | Health & Social Care Information Centre |
IG | Information Governance |
LSA | Local Smartcard Administrator |
ODS | Organisation Data Service |
PDS | Personal Demographics Service |
Portal | NHS Spine Portal https://portal.national.ncrs.nhs.uk/portal/dt |
RA | Registration Authority |
RiO | Health & Social Care RiO Child Health and Child Health Records |
SCR | Summary Care Records |
Spine | National Health Service Spine |
SystmOne | Centrally hosted Primary Care health system |
UUID | Unique User Identity |