Smartphone Guides

CFT Mobile Guidance Information

Before using a Cornwall Partnership NHS Foundation Trust mobile device please ensure you have read the mobile guidance information document. Please contact CITS before connecting NHSmail to your phone to ensure the SMTP, POP3 & IMAP setting is enabled on your NHSmail account.

Android 9 Devices Inc. Samsung A20e and Huawei Phones

Request Access to a New Application

If you’d like to download an App that’s not currently available in the Play Store please complete our App Request form (Internal Only).

Older Android Devices Inc. Samsung J3 & J5 Phones

How to set up your NHSmail Account

Video Guide


In this video we show you how to set up your NHSmail account on a Samsung J3/J5 Android Smartphone.

Written Guide

Access our self-service portal for a written step-by-step guide to help you set up NHSmail on your Samsung J3 or J5.

How to Update your NHSMail Password

Video Guide


In this video we show you how to update your NHSmail password on a Samsung J3 or J5 Android smartphone. You’ll need to do this each time you change your password on the NHSmail website as the phone will not automatically update your account.

Written Guide

Access our self-service portal step-by-step guide to help you update your NHSmail password your Samsung J3 or J5. You’ll need to do this each time you change your password on the NHSmail website.

How to set up a Mobile Hotspot

Video Guide


In this video we show you how to set up a mobile data hotspot on your Samsung J3 or J5 Android smartphone and how to connect your laptop to that hotspot. Doing this will enable you to connect to access the internet on your laptop when working away from a standard Wi-Fi connection.

Written Guide

Access our self-service portal step-by-step guide to help you set up a mobile data hotspot your Samsung J3 or J5. Doing this will allow you to access the internet on your laptop when working away from a standard Wi-Fi connection.

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