Getting started with IT

Cornwall IT Services (CITS)

Welcome to Cornwall IT Services. Here you can find useful information and guides on getting you started as well as help for general office task, such as installing software or a printer.
Logging On & Common Errors

Logging On

Logging on to a CITS PC

  1. At the login screen enter the ICT username and the password we have given you then click OK.
  2. You will be asked to change the password. Click OK.
  3. Enter a password of your choice in the New password and Confirm password fields and click OK.
  4. Your password has now been changed, click OK to continue and your PC desktop screen will appear shortly.

Single Sign-On

Using Single Sign-On

Royal Cornwall Hospitals Trust have invested in “single sign-on” to enable you to open applications without having to retype passwords.

When you log in to a single sign-on workstation you will be prompted to set up 5 security questions.
Setting up these questions will allow you to reset your ICT login password without having to contact the IT Service Desk. The prompt will appear each time you log in until you’ve setup your questions.

Clinical staff are eligible for a proximity sticker to attach to your ID badge to allow you to “Tap in” instead of using a username/password.

Proximity stickers are currently available from:

  • General Office (main Trelawny entrance, RCH)
  • Post Grad Centre Reception (RCH)
  • Main Reception (West Cornwall Hospital)
  • Main Reception (St Michael’s Hospital)

The first time you open an application that’s setup for single sign-on it will ask to learn your credentials. When you’ve logged in successfully your username and password will be saved into single sign-on. These credentials will now be used to automatically log you in to that application on any RCHT PC.

Common Logon Problems

Common Logon Problems

Password not accepted:

  • Check CAPS Lock
  • Check NUM Lock (especially on Laptops)

“There are currently no logon servers available to service the logon request”

  • Check network cable is connected
  • Try disconnecting/reconnecting network cable
  • If using a laptop, check Wi-Fi is switched on

Some systems require the username and/or password to be entered in CAPS (MAXIMS/PAS)

If you are still unable to log on, or you need a password reset, please call 01209 881717

NHSMail & Staff Wi-Fi

NHSmail (Email)

Logging in to NHSmail (e-mail)

You are only permitted one NHSmail email account. NHSmail is your primary e-mail source.

If you are new to the trust an NHSmail account will have been created for you.

If you have come from another trust you will need to ensure you have been marked as a ‘Leaver’ in order for CITS to then mark you as a ‘Joiner’.

You can call CITS on extension 1717 to obtain or re-confirm your login details.

After logging into the PC you will double click on the NHSmail 2 icon the desktop to open NHSmail. Select the word login in the top right of the webpage. Login with the username and password provided. You will also be prompted to answer 3 security questions.

Once your details have been updated on NHSmail 2 you can access your emails via Outlook if preferable.

You can search for information on NHSmail via our Self-Service Portal and additional guidance can be found on our Training Portal in the N-S section.

Staff Wi-Fi

Accessing Staff Wi-Fi

To use this service log on to a Trust PC using your ICT username and password. To register for staff Wi-Fi please click the button below.

Register for Staff Wi-Fi

Register for Staff Wi-Fi

Register for access to the Staff Wi-Fi
for Internet access on your personal devices.

Access to the Wi-Fi is for personal use only, provided this is in your own time and does not interfere with the performance of your duties or the duties of other staff or contractors. It will not allow staff to access Trust information systems apart from web access to the NHS email system.

This service is provided on a best endeavours basis and is NOT supported by the CITS Service Desk. Advice and FAQS are provided on the link above.

Installing software and devices

Install Software

How to install applications from Application Catalog.

  1. Open Application Catalog by double clicking on the desktop shortcut.
  2. Select an application from the “All” applications list. Or Select an application category then click on the required software. Or Type the name of the desired application into the search field and press return on your keyboard. Then select the application you wish to install.
  3. Once selected click Install.
  4. Click Yes to confirm you wish to install the selected software.
  5. A message will appear on screen advising that the installation is complete.
    Click OK.
  6. Once the application has been installed it will be ready to use. If your computer needs to be restarted to complete the installation you will receive a prompt on screen.

Install Printers

How to install a networked printer onto your Windows 7 device.

  1. Open Internet Explorer from the Taskbar icon or via the Start menu.
  2. From the “Favourites” bar or Favourites list select Printers.
  3. If you are using a desktop computer you should see a list of nearby printers.

    To install a printer click on the name of the printer you wish to install.

    If you are on a wireless network or wish to install a printer from another area please go to the next step.

  4. If you have already selected your printer please go to the next step.
    If you already know the name of a printer you wish to install enter the CITS name in the search box and press return on your keyboard.

    You can now begin installing the printer by clicking on its name.

  5. If you have already selected your printer please go to the next step.
    You are also able to search for a printer via the area and site dropdown lists.

    Click on the Area​ dropdown list and select an area.

  6. If you have already selected your printer please go to the next step.
    Once an area has been selected click on the Site dropdown list and select a site within that area.

    A list of available printer in that site will appear. Click on the printer name to begin installing the printer.

  7. You will be prompted to confirm the installation of the selected printer. Click Yes.
  8. Once complete you will be given the option to view installed printers. Click on the link “Click here to open the printers folder on your machine”.
  9. Your installed printers will appear in this window.
  10. If you wish to set a printer as your default printer right click on the printer and select Set as default printer.

    A green tick icon will indicate that the selected printer is now the default for you on that PC/Laptop.

Working Remotely


Clinical Applications

Clinical Applications

Please select your role type from the options available below. Each section will give you an overview of the main systems you will need in your role.

IT training Course Booking System (Book Now)

The IT Training Online Booking system enables the selection of a course and booking of a student onto a single course, or multiple courses for a single student using a shopping cart style system.

The benefits to this new booking system include:

  • Realtime booking from “any” internet connection.
  • Ability to select the date and/or location are available for.
  • Receive booking confirmation email with details and link to booking details.
  • Be able to self cancel and rebook within minutes, no need to call training.

Open Book Now

Contact the IT Training Team

The Training department are available during normal working hours on 01872 25 4628 or via email at

Data Quality

Data Quality

Good data quality is vital to ensure patient care is delivered effectively and accurately on a day to day basis throughout the NHS. Reliable data is essential for all staff involved with patient care from receptionists to clinical staff to secretaries.

Accurate information captured is essential for:

  • Efficient delivery of safe patient care.
  • Minimising clinical risk.
  • Clinical Governance, which insists on accuracy.
  • Providing reliable information on the Trust performance in providing patient care.
  • Funding.

It is imperative that patient details; name, date of birth, address, telephone and GP details are checked with the patient whenever they attend or are admitted to keep our hospital records up-to-date and accurate.

The Data Quality Team are a pro-active team responsible for monitoring, assisting and ensuring that patient data on hospital systems is accurate, complete and reliable. Their day to day tasks range from merging duplicate patient records, updating information that has been incorrectly entered; ensuring patient’s demographics are accurate and also dealing with adoption and transgender records.

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