This page was last updated: December 8th, 2021
Always log off or lock your computer when it’s not in use
Royal Cornwall Hospitals Trust have invested in “single sign-on” to enable you to open applications without having to retype passwords.
When you log in to a single sign-on workstation you will be prompted to set up 5 security questions.
Setting up these questions will allow you to reset your ICT login password without having to contact the IT Service Desk. The prompt will appear each time you log in until you’ve setup your questions.
Clinical staff are eligible for a proximity sticker to attach to your ID badge to allow you to “Tap in” instead of using a username/password.
Proximity stickers are currently available from:
The first time you open an application that’s setup for single sign-on it will ask to learn your credentials. When you’ve logged in successfully your username and password will be saved into single sign-on. These credentials will now be used to automatically log you in to that application on any RCHT PC.
Password not accepted:
“There are currently no logon servers available to service the logon request”
Some systems require the username and/or password to be entered in CAPS (MAXIMS/PAS)
If you are still unable to log on, or you need a password reset, please call 01209 881717
Passwords can only be reset over the phone and cannot be emailed.
From the login screen, enter your username into the username field and then click the Forgot Password option at the bottom of the window.
You will be prompted to answer 3 security questions.
Click Next and enter your new password into the password fields.
If you find that your security questions haven’t been set up you can watch our video on how to do it after your password has been reset by the IT Service Desk.
In this video we show you how to reset your Windows password on a RCHT workstation:
You can reset your windows password from the login screen.
Click the Ladss Utility icon at the bottom left of the screen.
Click Reset Password / Unlock Password and then select Reset Password.
Now enter your user name, choose ICT.cornwall.nhs.uk as the Domain and click Next.
You’ll be prompted to enter the answers to three security questions. When you’ve entered the answers click Next.
Enter a new password into the password fields and click save, then OK, then close the Window.
Now click on Other user in the bottom left of the screen and login with your newly reset password.
If you find that your security questions haven’t been set up you can watch our video on how to do it or download CFT Digital Services’ step by step guide (Intranet Only) after your password has been reset by the IT Service Desk.
In this video we show you how to reset your Windows password on a CFT workstation:
If your NHSmail account is locked or you’ve forgotten the password you can unlock or reset it by clicking the Unlock Account or Forgotten Password link on the login screen.
Enter your email address and last 4 digits of the mobile number registered with your NHSmail account and click Next.
Answer the security questions presented then click next.
A text message will be sent to the mobile phone number registered against your account containing a temporary password.
When you’ve received your temporary password, return to the login screen, enter your email address and temporary password and click Sign in. You’ll now be asked to enter your temporary password again followed by a new password.
After you’ve entered and confirmed your new password click submit.
You’ll now be able to login to your NHSmail account using your newly set password.
Please remember that if you use Outlook or a mobile device to view and send NHSmail messages you’ll need to update them with your new password as this will not happen automatically.
In this video we show you how to reset your NHSmail password:
To reset your ESR password click on the Forgotten Username/Password link.
In the “forgot password” section enter your ESR username and email address. If you’ve forgotten your ESR username complete the section below to have it emailed to your account.
When you’ve entered your username and email address click Forgot Password. A message will appear to confirm your request has been submitted.
If you now go to your NHSmail account you’ll find an ESR Password Reset email. Click the link in the email to go to the change password page.
A new page will appear with an Update Password section. Enter your ESR username then enter and confirm a new password for ESR.
Your new password will need to meet the following criteria:
When you’ve found a password that works click Confirm Password and you’ll be logged in to ESR.
In this video we show you how to reset your ESR password without contacting the IT Service Desk:
To reset your HealthRoster Employee Online password click on the Forgotten Password link.
Next, enter your NHSmail email address and click Submit.
A temporary password will now be sent to your NHSmail account. Login to NHSmail to retrieve the password.
Return to the HealthRoster login screen, enter your username and temporary password and click Log in.
You’ll now be prompted to change your password. Enter your temporary password and then enter a new password in the fields below.
In this video we show you how to reset your HealthRoster/Employee Online password without contacting the IT Service Desk:
You are only permitted one NHSmail email account. NHSmail is your primary e-mail source.
If you are new to the trust an NHSmail account will have been created for you.
If you have come from another trust you will need to ensure you have been marked as a ‘Leaver’ in order for CITS to then mark you as a ‘Joiner’.
You can call CITS on extension 1717 to obtain or re-confirm your login details.
After logging into the PC you will double click on the NHSmail 2 icon the desktop to open NHSmail. Select the word login in the top right of the webpage. Login with the username and password provided. You will also be prompted to answer 3 security questions.
Once your details have been updated on NHSmail 2 you can access your emails via Outlook if preferable.
You can search for information on NHSmail via our Self-Service Portal and additional guidance can be found on our Training Portal in the N-S section.
To use this service log on to a Trust PC using your ICT username and password. To register for staff Wi-Fi please click the button below.
Register for access to the Staff Wi-Fi
for Internet access on your personal devices.
Access to the Wi-Fi is for personal use only, provided this is in your own time and does not interfere with the performance of your duties or the duties of other staff or contractors. It will not allow staff to access Trust information systems apart from web access to the NHS email system.
This service is provided on a best endeavours basis and is NOT supported by the CITS Service Desk. Advice and FAQS are provided on the link above.
Please note this service is for Trust Staff only and your username and password must not be shared with patients, visitors or other members of staff.
Their aim is to obtain information from you, e.g. your NHSmail username and password, your online banking details or the username and password you use to access a secure website. Sometimes their aim is to install a virus that will enable them to gain access to your information or to encrypt your files and hold them to ransom.
Some look like genuine emails that you would typically expect to receive. Very often the fraudsters will go to great lengths to make their email look like it is genuine, including pictures from genuine websites and other links to click on that take you to the real site to lead you into a false sense of security. Most of them are unsolicited but given the fact that legitimate senders often use emails as a quick and easy means of communication the fraudsters email may arrive perhaps when you are expecting a parcel to be delivered or when an invoice is due from a supplier.
The NHSmail service blocks millions of suspect emails every day but occasionally some do get through the filters as the people that send them continually attempt to evade the filtering system.
If you respond to a suspect email or click on a link the email contains, your details could be compromised and the fraudster could use your NHSmail account to send thousands more suspect emails to other NHSmail users.
If you are at all in doubt about the origin or validity of an email you receive DO NOT open it.
The CITS Service Desk can provide advice if you receive a suspicious email that you think might be a phishing email. They can also ensure that, if it is found that you have become the victim of a phishing attack and potentially revealed your NHSmail password to a fraudster, your password is reset as well as your security questions to ensure that there is no further risk of compromise. The Service Desk provides the first point of contact if your NHSmail account has been compromised as the result of a phishing attack and can help to establish a dialogue with the relevant teams in Cornwall IT Services who can help recover your NHSmail account and record the incident and alert the relevant staff members within your organisation and help to put in place measures to prevent similar incidents occurring.
Cornwall IT Services provide local protection by ensuring that the CITS PC that you use to access your NHSmail account is:
Forward the email as an attachment to firstname.lastname@example.org.
For instructions on how to forward a message as an attachment please see our guides below.
This video shows how to can report spam, phishing and malicious messages in NHSmail Outlook Web App:
This video shows how you can report spam, phishing or malicious messages to the NHSmail Help Desk using the Trend Micro Report Phishing button – a plugin for Outlook 2010:
This video shows how you can report spam, phishing or malicious messages to the NHSmail Help Desk if you’re using Microsoft Outlook 2010:
To install a printer click on the name of the printer you wish to install.
If you are on a wireless network or wish to install a printer from another area please go to the next step.
You can now begin installing the printer by clicking on its name.
Click on the Area dropdown list and select an area.
A list of available printer in that site will appear. Click on the printer name to begin installing the printer.
A green tick icon will indicate that the selected printer is now the default for you on that PC/Laptop.
Please select your role type from the options available below. Each section will give you an overview of the main systems you will need in your role.
As a clinician in Royal Cornwall Hospital you will need the following clinical systems for day to day working.
Widely used systems – Maxims, JAC, E-Obs, Insight, Pathology Ward enquiry and Winscribe.
In addition to the widely used system, there are some department specific applications which can be found in the next page with information describing the software and how to obtain an account.
As a Manager within Royal Cornwall Hospital you may be required to authorise requests for new clinical application accounts. Please find information relating to the available systems in the next page.
OnForm is an electronic user account request system. This online tool allows line managers to request and authorise new IT user accounts (PC & e-Mail), amend and disable existing accounts.
If you are in an administrative role within Royal Cornwall Hospital you may need to have training on some clinical applications.
For example PAS and Maxims are the key systems for ward based roles. Whilst Winscribe is essential for a typist.
There are a range of administrative roles in different areas of the hospital. In the next page you will find an explanation for each of the systems, to help you decide if they are required for your post.
As a Nurse in Royal Cornwall Hospital you may need the following clinical systems for day to day working.
Our widely used systems are Maxims, JAC, E-Obs, Insight, Pathology Ward enquiry, Bloodhound and Swiftplus.
If you are a Midwife STORK is an essential addition to the list above.
There are some department specific applications which can be found in the next page with information describing the software and how to obtain an account.
The IT Training Online Booking system enables the selection of a course and booking of a student onto a single course, or multiple courses for a single student using a shopping cart style system.
The benefits to this new booking system include:
The Training department are available during normal working hours on 01872 25 4628 or via email at email@example.com
Good data quality is vital to ensure patient care is delivered effectively and accurately on a day to day basis throughout the NHS. Reliable data is essential for all staff involved with patient care from receptionists to clinical staff to secretaries.
Accurate information captured is essential for:
It is imperative that patient details; name, date of birth, address, telephone and GP details are checked with the patient whenever they attend or are admitted to keep our hospital records up-to-date and accurate.
The Data Quality Team are a pro-active team responsible for monitoring, assisting and ensuring that patient data on hospital systems is accurate, complete and reliable. Their day to day tasks range from merging duplicate patient records, updating information that has been incorrectly entered; ensuring patient’s demographics are accurate and also dealing with adoption and transgender records.
If you have any concerns or data quality issues the Data Quality Team can be contacted via: