Royal Cornwall Hospitals Trust have invested in “single sign-on” to enable you to open applications without having to retype passwords.
When you log in to a single sign-on workstation you will be prompted to set up 5 security questions.
Setting up these questions will allow you to reset your ICT login password without having to contact the IT Service Desk. The prompt will appear each time you log in until you’ve setup your questions.
Clinical staff are eligible for a proximity sticker to attach to your ID badge to allow you to “Tap in” instead of using a username/password.
Proximity stickers are currently available from:
The first time you open an application that’s setup for single sign-on it will ask to learn your credentials. When you’ve logged in successfully your username and password will be saved into single sign-on. These credentials will now be used to automatically log you in to that application on any RCHT PC.
Password not accepted:
“There are currently no logon servers available to service the logon request”
Some systems require the username and/or password to be entered in CAPS (MAXIMS/PAS)
If you are still unable to log on, or you need a password reset, please call 01209 881717
You are only permitted one NHSmail email account. NHSmail is your primary e-mail source.
If you are new to the trust an NHSmail account will have been created for you.
If you have come from another trust you will need to ensure you have been marked as a ‘Leaver’ in order for CITS to then mark you as a ‘Joiner’.
You can call CITS on extension 1717 to obtain or re-confirm your login details.
After logging into the PC you will double click on the NHSmail 2 icon the desktop to open NHSmail. Select the word login in the top right of the webpage. Login with the username and password provided. You will also be prompted to answer 3 security questions.
Once your details have been updated on NHSmail 2 you can access your emails via Outlook if preferable.
To use this service log on to a Trust PC using your ICT username and password. To register for staff Wi-Fi please click the button below.
Access to the Wi-Fi is for personal use only, provided this is in your own time and does not interfere with the performance of your duties or the duties of other staff or contractors. It will not allow staff to access Trust information systems apart from web access to the NHS email system.
This service is provided on a best endeavours basis and is NOT supported by the CITS Service Desk. Advice and FAQS are provided on the link above.
To install a printer click on the name of the printer you wish to install.
If you are on a wireless network or wish to install a printer from another area please go to the next step.
You can now begin installing the printer by clicking on its name.
Click on the Area dropdown list and select an area.
A list of available printer in that site will appear. Click on the printer name to begin installing the printer.
A green tick icon will indicate that the selected printer is now the default for you on that PC/Laptop.
Please select your role type from the options available below. Each section will give you an overview of the main systems you will need in your role.
As a clinician in Royal Cornwall Hospital you will need the following clinical systems for day to day working.
Widely used systems – Maxims, JAC, E-Obs, Insight, Pathology Ward enquiry and Winscribe.
In addition to the widely used system, there are some department specific applications which can be found in the next page with information describing the software and how to obtain an account.
As a Manager within Royal Cornwall Hospital you may be required to authorise requests for new clinical application accounts. Please find information relating to the available systems in the next page.
OnForm is an electronic user account request system. This online tool allows line managers to request and authorise new IT user accounts (PC & e-Mail), amend and disable existing accounts.
If you are in an administrative role within Royal Cornwall Hospital you may need to have training on some clinical applications.
For example PAS and Maxims are the key systems for ward based roles. Whilst Winscribe is essential for a typist.
There are a range of administrative roles in different areas of the hospital. In the next page you will find an explanation for each of the systems, to help you decide if they are required for your post.
As a Nurse in Royal Cornwall Hospital you may need the following clinical systems for day to day working.
Our widely used systems are Maxims, JAC, E-Obs, Insight, Pathology Ward enquiry, Bloodhound and Swiftplus.
If you are a Midwife STORK is an essential addition to the list above.
There are some department specific applications which can be found in the next page with information describing the software and how to obtain an account.
The IT Training Online Booking system enables the selection of a course and booking of a student onto a single course, or multiple courses for a single student using a shopping cart style system.
The benefits to this new booking system include:
The Training department are available during normal working hours on 01872 25 4628 or via email at firstname.lastname@example.org
Good data quality is vital to ensure patient care is delivered effectively and accurately on a day to day basis throughout the NHS. Reliable data is essential for all staff involved with patient care from receptionists to clinical staff to secretaries.
Accurate information captured is essential for:
It is imperative that patient details; name, date of birth, address, telephone and GP details are checked with the patient whenever they attend or are admitted to keep our hospital records up-to-date and accurate.
The Data Quality Team are a pro-active team responsible for monitoring, assisting and ensuring that patient data on hospital systems is accurate, complete and reliable. Their day to day tasks range from merging duplicate patient records, updating information that has been incorrectly entered; ensuring patient’s demographics are accurate and also dealing with adoption and transgender records.