CQC report shows improvement underway at RCHT

Staff at the Royal Cornwall Hospitals have welcomed today’s report from the Care Quality Commission which has seen the Trust move its rating from ‘Inadequate’ to ‘Requires Improvement’.

Chief Executive, Kate Shields said,

“This is a positive report for us and shows that the work we have been doing to improve care and safety is starting to show through. It’s fantastic to see Care has been rated as ‘Good’ across all of our hospitals.

“Overall we have more areas that are good than last year and just about every part of the Trust has improved. It is a significant shift and there’s a real sense of belief that we can do what is needed to become the brilliant Trust our staff and local population deserve.”

The report gives a balanced view of progress and, as well as highlighting areas where progress has been made, it also recognises where there is more to do and where, such as in the assessment of how well-led the Trust is, more time is needed with such a new leadership team and organisational structure being put in place.

“The improvement we have seen is down to our great staff,” added Kate, “they are the people who really hold the quality of care for the people of Cornwall in their hands. We are looking at what we can do to support them in every way so they feel empowered to make changes where they need to be made.”

Diagnostic imaging services across the Trust have been rated ‘Outstanding’ and Imaging Lead, Emma Spouse said, “The entire team is very proud to receive this rating and pleased that assessors have recognised the significant progress we’ve made. It’s been a real team effort with everyone contributing to service improvements, such as better recording of induction and competency training, daily team huddles and better support for children having MRI scans, all coming from staff-led initiatives.”

There was positive news, too, for West Cornwall and St Michael’s hospitals which have both retained their overall ‘Good’ ratings and for the Sexual Health Service which has gained a ‘Good’ rating across every domain.

RCHT Chairwoman, Dr Mairi McLean added,

“The report is a strong indication that we are heading in the right direction and it sets the scene for the coming year. We have a real opportunity to use the momentum for improvement we’ve been building with our staff and partner organisations over recent months to bring about consistently safe, responsive and caring services of which we can all be proud.”

Added on December 14, 2018, in News - General News / Patient Care