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CQC welcomes improvement at RCHT

The Care Quality Commission has today published its findings following its focussed inspection in June, related to Never Events. There are three reports, one each for Royal Cornwall, West Cornwall and St Michael’s hospitals.

Deputy Chief Executive and Director of Nursing, Midwifery and Allied Health Professions at RCHT, Kim O’Keeffe said:

“We welcome the Care Quality Commission’s report and are really pleased it recognises the improvements we have made and that assessors were satisfied we have met the requirements of the warning notice given to us last December.

“It has been particularly challenging, whilst responding to the Pandemic, to put in place the changes we are committed to, and absolutely needed to make. Our teams have really pulled together, adapting and sharing new ways of learning, to make sure they are putting patient safety first.

“Our focus on human factors training – heightening people’s awareness of the points where human errors are likely to occur in a process and how to overcome them – is making a big difference, as is the more open culture where colleagues feel more confident to speak up.

“Quality and safety of care remains our top priority and we recognise we still have more to do. We continue to scrutinise any incident or Never Event to ensure we learn everything we can and put in place measures to avoid the same thing happening again in the future.”

Added on 20 August 2021, in News - Trust Improvement

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