The combined score of 98.72 for cleanliness across the three sites sees RCHT rated above the national average, and there has been sustained improvement, for the third year in succession, in scores relating to food and the condition and appearance of the hospital buildings.
Director of Estates and Facilities, Garth Weaver said, “Our PLACE results recognise the efforts of RCHT and Mitie staff in striving to achieve high standards and ensuring patients and visitors have a positive experience in all aspects of their time in hospital. They also reflect the visible impact of the on-going programme of investment in refurbishing areas of our hospitals.”
The assessments are carried out by teams made up of hospital staff and independent volunteers. The feedback from this year’s volunteers included:
“Staff were, throughout the assessment, helpful and welcoming. Patients we spoke to noted they just had to speak to staff and a response or action was forthcoming within a short period.”
“Very impressed with the ideas of the pilot scheme running this month (April) called ’24-hours of rehabilitation’.”
“The sensory garden on Med 1 was very impressive and well planned and equipped.”
Garth added, “We recognise we have more to do in some areas and that assessment criteria get tougher each year. Our score on food is disappointing as we know the meals themselves, prepared locally by our chefs at Cornwall Food, receive good reviews from patients but we have improvements to make around service and mealtime assistance. We need also to match high standards in areas such as privacy and dignity and dementia friendly environments, consistently across the Trust and we will work on these over the coming months.”