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Charity Data Protection and Privacy Policy

This page was last updated: September 14th, 2021

Royal Cornwall Hospitals Charity (“we”) promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

What information do we collect about you?

This information will typically include your name, postal address, e-mail, telephone and your bank details if you are supporting us financially.
Where it is appropriate we may also ask for:

  • Information relating to your health (for example if you are taking part in a high risk event)
  • Why you have decided to donate to us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.

Where we collect information about you

We collect information in the following ways:

When you give it to us DIRECTLY – You may give us your information in order to sign up for one of our events, tell us your story, make a donation or when you communicate with us.

Third Party Organisations – Your information may be shared with us by independent event organisers, for fundraising sites like Just Giving or Virgin Money Giving but only if you have indicated you would like to support us.

Information available publicly – This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

Cookies – Like most websites, we use “cookies” to help us to make our site – and the way you use it – better. There are more details in our Cookie Policy

How is your information used?

Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goal of enabling care that goes above and beyond for the people of Cornwall.

We will mainly use your data to:

  • Thank you for your donation.
  • Administer your donation or support your fundraising, including processing gift aid.
  • Keep a record of your relationship with us and record any contact that we have with you.
  • Ensure we know how you prefer to be contacted.
  • Provide you with the services, products or information you have requested.
  • With your consent we will send you occasional information on the work of the charity, to ask for support or send information about fundraising
    activities and events.

From May 2018, we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, phone or post).

Our communications include information about our latest developments and fundraising activities and campaigns that may be of interest. If you would like to receive such communications but have not opted in please contact us on 01872 252858 or If you no longer wish to hear from us then please just let us know, all of our communications will contain an easy way to change your preferences.

How we keep your data safe and who has access

We ensure that there are appropriate technical controls in place to protect your personal details. Your information is only accessible by appropriately trained staff, volunteers and contractors.

We will never sell or swap your personal details with other organisations for their marketing purposes. We may be required to disclose personal information if required to do so by law, for example for fraud prevention.

If we are using an external organisation to run an event on our behalf such as an overseas charity challenge, we would only pass on your contact details with your explicit consent and for that organisation to send you information relating to that event only. We will only ever share your data in other circumstances if we have your explicit and informed consent.

Accessing and updating your personal information

We really appreciate it if you let us know if your contact details change.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

Changes to this policy

We may change this Privacy Policy from time to time. We therefore encourage you to periodically review this webpage in case of any changes.

If you wish at any time to withdraw your consent please contact us on 01872 252858 or email

You may request access to the information we hold about you, we will provide this within 30 days and at no cost. If you would like us to provide this please contact us on 01872 255014 or via

The appointed Data Protection Officer for the Royal Cornwall Hospitals Trust is Mr Mark Scallan. PC.dp. PC.foi

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