Communications Data Protection and Privacy Policy

Royal Cornwall Hospitals Trust Communications (“we”) promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

What information do we collect about you?

This information will typically include your name, postal address, e-mail, telephone.

Where it is appropriate we may also ask for information relating to your specific interests in areas relating to health and care so that we can provide you with information that may be of interest.

Where we collect information about you

We collect information in the following ways:

When you give it to us DIRECTLY – You may give us your information in order to sign up for one of our events, tell us your story or when you communicate with us.

Information available publicly
– This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

Cookies – Like most websites, we use “cookies” to help us make our site – and the way you use it – better. There are more details in our Cookie Policy

How is your information used?

We will mainly use your data to:

  • Ensure we know how you prefer to be contacted.
  • Provide you with the services or information you have requested.
  • With your consent we will send you occasional information on the work of the Trust or send information about events.
  • From May 2018, we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, phone or post).

    Our communications include information about our latest developments and events that may be of interest. If you would like to receive such communications but have not opted in please contact us on 01872 252934 or RCHT.Communication@nhs.net. If you no longer wish to hear from us then please just let us know, all of our communications will contain an easy way to change your preferences.

    How we keep your data safe and who has access

    We ensure that there are appropriate technical controls in place to protect your personal details. Your information is only accessible by appropriately trained staff, volunteers and contractors.

    We will never sell or swap your personal details with other organisations for their marketing purposes. We may be required to disclose personal information if required to do so by law, for example for fraud prevention.

    If we are using an external organisation to run an event on our behalf we would only pass on your contact details with your explicit consent and for that organisation to send you information relating to that event only. We will only ever share your data in other circumstances if we have your explicit and informed consent.

    Accessing and updating your personal information

    We really appreciate it if you let us know if your contact details change.

    You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

    Changes to this policy

    We may change this Privacy Policy from time to time. We therefore encourage you to periodically review this webpage in case of any changes.

    If you wish at any time to withdraw your consent please contact us on 01872 252934 or email RCHT.Communication@nhs.net

    You may request access to the information we hold about you, we will provide this within 30 days and at no cost. If you would like us to provide this please contact us on 01872 255014 or via rch-tr.disclosure@nhs.net.

    The appointed Data Protection Officer for the Royal Cornwall Hospitals Trust is
    Mr Mark Scallan. PC.dp. PC.foi