How to keep in touch with your loved ones this Mother’s Day

Mother’s Day is going to be different once again this year; with national restrictions on households mixing outside of established bubbles meaning families and loved ones will not be able to celebrate in the usual way. In our hospitals, we know that visitors are an important part of the well-being of our patients and their families. Wherever possible, we will continue to support you to be with your loved ones in whatever way we can.

With visiting still limited due to the COVID-19 Pandemic, we want to remind families and friends of the different ways they can keep in touch with their loved ones while in hospital.

At the Royal Cornwall, West Cornwall and St Michael’s hospitals there is also a Staying Connected service where family members and close friends can send a message or photograph through volunteer patient ambassadors.

They can email leaving the patient’s name, date of birth and the name of the ward they are on (if known), together with the message they want to send, or they can call 01872 253793 and we will call them back.

For community hospitals family and friends can contact the Patient Advice and Liaison Service team by calling 01208 834620 or by emailing

“Special events like Mother’s Day are a really difficult time to not be able to be with our loved ones”, explains Kim O’Keeffe, Interim Joint Director of Nursing, Midwifery and Allied Health Professions for the Royal Cornwall Hospitals and Cornwall Partnership Foundation NHS Trusts. “Many families across the country will be unable to be together this year and we will be doing everything we can to support mums in hospital.”

Kim added,

“Many patients with smartphones and mobile devices are keeping in touch using our free hospital Wi-Fi. However, we know that not all patients have this technology and we are helping them to keep touch with trust devices, telephone and other messaging options.”

The latest exceptions for visiting are as follows:

  • End of Life: all patients considered End of Life (COVID-19 positive or COVID-19 negative) one identified visitor per day with prior arrangement (of max two individuals)
  • Paediatrics and Maternity: one parent and one birthing partner. Both parents can visit at the same time on neonatal and transitional care and both parents can be present in the event of critically ill child. Partners can attend 12-week scan and 20-week scan and those where bad news may be expected
  • Exceptional circumstances: these will be referred by the Ward Leader, Sister or Nurse In Charge for senior approval
  • In all circumstances visiting must be by prior arrangement and follow the track and trace principles by obtaining visitor details, instruction on the wearing PPE and completion of a risk assessment that is signed by the visitor.

“We are currently reviewing our visiting policy to consider the governments four step approach to the lessening of lockdown restrictions and we remain committed to do everything we can to help patients and families keep in touch,” said Kim. “We understand how difficult visiting restrictions may be, but we still need your support to help us minimise the impact of the virus and to keep our people safe, together. We want to ensure the continued health and safety of patients, visitors, those who use our services and our staff during this challenging time.”

“I would like to take this opportunity to say ‘Happy Mother’s Day to all.”

Added on 12 March 2021, in News - Patient Care / Patient Experience

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