All old referral forms must be deleted from laptops and devices. Any email referrals sent after this date will not be received.

RCHT Professionals: The Adult safeguarding referral process to our team should still be followed – prior to a referral being submitted to Adult Social Care – via telephone on 01872 255741, via Maxims or email rch-tr.SGAdults@nhs.net.

Once a referral is submitted on the portal, a copy of the referral needs to be forwarded to rch-tr.SGAdults@nhs.net.

For any queries on the new process, please contact the Integrated Safeguarding Team on 01872 255741. For more information, please see our integrated adult safeguarding intranet page.

Non-professionals, carers, families and others concerned about an adult experiencing, or at risk of, abuse or neglect, can make a direct referral themselves; by either calling the contact centre 0300 1234 131 (or out of hours on 01208 251300) or via the new portal process – www.cornwall.gov.uk/health-and-social-care/adult-care-services/safeguarding-adults/.

The changes will offer increased flexibility and speed to professionals wishing to make a referral, and increased accessibility to non-professionals needing to make a disclosure and seek support; following best practice across the UK.