The inspirational ‘#hello my name is…’ story

RCHT colleagues attending recent presentations by Chris Pointon, telling the #hello my name is… story came away feeling inspired and motivated to share the ethos of what is now a world-wide campaign.

Chris is the husband of Dr Kate Grainger who sadly died of cancer in 2016 but who spent her final years creating and championing compassionate care through #hello my name is… in response to her own experiences as a patient.

Built on the core values of good communication, ‘the little things’ that make a difference and, putting the patient truly at the centre of everything we do, it is a campaign that costs us nothing to embrace but is rich in its benefits to the experience of patients, their families and relationships between colleagues. As Chris reinforced, it is about ‘treating everyone as if they were a member of your own family’ and seeing the person behind the medical condition.

Among the responses to the sessions were:

Such an emotional and inspiring talk from @PointonChris today about the legacy of Kate Granger and the #Hellomynameis campaign @RCHTWeCare – thank you for sharing your journey with us.

Kate has made a difference #hellomynameis we will make her legacy count every day.

Kate’s story highlights her determination to leave a legacy and to give others the self-belief that they have the power to make a difference.

If you’d like to learn more about Kate’s story, her two books are a great place to start. You can find details on the campaign website:

Chris who supported Kate every step of the way through her battle against cancer and the incredible growth of the campaign is currently on a world-wide tour, telling their story and inspiring more and more organisations, not only in healthcare, to support #hello my name is…

#hello my name is… is so much more than just a badge, wear it with pride and make a difference too!

Added on December 12, 2017, in News - Patient Experience