Visiting someone in hospital – latest arrangements

Our latest visiting arrangements for our hospitals are on our website. Restrictions remain in place and visiting is only to specific wards.

All visitors will be required to:

  • All visits must be approved and you will need to call the ward BEFORE you come to the hospital
  • Wear the appropriate PPE and must not be experiencing symptoms of COVID-19.
  • Undertake the current risk assessment

We recommend anyone coming for an approved visit has a Covid lateral flow test prior to coming to the hospital. You can go to a local test site, collect tests to do yourself from a pharmacy or test site, or order them online. You can find your nearest site on the NHS England website or by calling 119.

From Monday 12 April our visiting arrangements are:

Adults

Critical Care, Coronary Care, Higher Care bay on Wellington Ward, HASU Higher Care Bay on Phoenix Ward, and the PICU on Harvest Ward

One identified visitor per day by prior arrangement with the Ward Leader (this must be one of two identified people)

A person receiving end of life care, regardless of their Covid status

The number of visitors will be limited to 3 close family members. This can be increased at the discretion of the Ward Leader to a maximum of 4 (from within the social bubble).

One visitor will be allowed for one hour, but more than one visitor can attend within a 24-hour period.

A person receiving longer term care, eg Garner Ward and Marie Therese House

Limited to one close family contact or somebody important to the patient.

Visiting times will be staggered to accommodate visiting for other patients.

Where possible, visits will be accommodated outdoors.

Visitors will need to be tested for Covid-19 using a lateral flow test.

Exceptional circumstances

These will be referred by the Ward Leader for approval by a member of the Care Group Triumvirate / Senior Leadership Team and approved by one member of the Executive Triumvirate or out of hours Executive on Call.

Paediatrics

One parent at any time and both parents to be present in the event of a critically ill child.

Maternity Services

Pregnant women and people can have one support partner with them at:

  • Early pregnancy unit appointments
  • All maternity scan appointments including growth scans
  • All antenatal clinic appointments (Community and hospital)
  • All Community Postnatal appointments
  • Day assessment visits
  • Throughout labour in Delivery suite and birth centres
  • Subject to individual approval, between 2-5pm every day on Wheal Fortune (Transitional Care)
  • Wheal Rose – Your midwife will discuss with you further on the day or please phone the night before if you have a planned admission booked.

There may be limitations in visiting which differ from day to day and to protect everyone a daily risk assessment will take place on Wheal Rose each day.

To ensure everyone can stay safe;

  • All partners are asked to wear a mask at appointments and while moving around the building (unless exempt)
  • We ask that partners have a Covid lateral flow test prior to visiting on the wards. You can go to a local test site, collect tests from a pharmacy or test site, or order them online. You can find your nearest site on the NHS England website or by calling 119.
  • We will open windows to allow for extra ventilation during visiting times, please ask a staff member for extra blankets for yourself or your baby if required.
  • Partners may be asked to wait outside especially in settings with limited waiting room.
  • Please follow the guidance given by staff on the day of your appointment. The guidance will differ slightly depending on where you are having your appointment.
You must not visit if you have any of these symptoms:
  • New continuous cough
  • High temperature
  • Changes to your sense of taste or smell

If you do, you must say at home and go online or call 119 to arrange a Covid-19 test.

Keeping in touch when you’re unable to visit

Many patients with smartphones and mobile devices are keeping in touch using our free hospital wifi. However, we know that not all patients have this technology and we are helping them to keep touch with trust devices, telephone and other messaging options.

At the Royal Cornwall, West Cornwall and St Michael’s hospitals there is also a Staying Connected service where family members and close friends can send a message or photograph through volunteer patient ambassadors. They can email rcht.covidstayconnected@nhs.net leaving the patient’s name, date of birth and the name of the ward they are on (if known), together with the message they want to send, or they can call 01872 253793 and we will call them back.

For community hospitals family and friends can contact the Patient Advice and Liaison Service team by calling 01208 834620 or by emailing cpn-tr.Palscft@nhs.net.

We will continue to review our visiting policy on a regular basis throughout the pandemic and will do everything we can to help patients and families keep in touch.

Added on 6 May 2021, in News - Patient Experience