Keeping in touch with patients

We know that it’s really hard for people to be unable to visit family, friends and loved-ones whilst they are in hospital during the coronavirus outbreak.
It was a very difficult decision for us to stop visiting but it was one that we had to take to help to protect our patients and our staff – we do hope you understand and thank you for your support.

For those patients with smartphones and mobile devices, many are already keeping in touch using our free hospital wifi. However, we know that not all patients have this technology and we hope you will make use of a new service that has been set up by our Patient Experience Team.

Here are the simple steps to follow:

  • If you would like to send your family member a message our patient ambassadors (volunteers) will be happy to help. The team can deliver letters you email to us, or simple well wishes, helping you to stay connected at the most difficult of times.
  • Email rcht.covidstayconnected@nhs.net and leave messages and, if you wish to, photos. We will then make sure these are delivered to the ward. Please ensure you include the patient’s name, date of birth and the name of the ward they are on (if known).
  • or

  • Telephone 01872 253793, leaving a message with your details and we will call you back.
Added on April 18, 2020, in News - General News / Information Alerts