“This is excellent news and reflects the efforts the community and hospital teams have made to offer high standards of care for women throughout their pregnancy. What’s more, the survey took place at a time when we were in the midst of a big building programme, so it’s really good to see that, despite the disruption, we saw improved scores for hospital based care.”
Higher rates of satisfaction were recorded across all aspects of care, both in the community and in hospital, compared to the last survey in 2015. The biggest improvements were seen in parents’ experience of care after the birth of their baby and support for their choice in feeding their newborn, endorsing the efforts the whole team has made to achieve Baby Friendly Accreditation.
Community midwifery services scored particularly well in respect of women being able to see their preferred midwife and having easy contact with them to ask for the help and support they needed, before and after the birth of their child.
Other positive aspects of the survey, where scores compared well against other Trusts, included:
- 88% of respondents were given a choice of where to have their baby.
- 84% of respondents felt that they were involved enough in decisions about their antenatal care.
- 98% of respondents felt that their partner was involved in their care during labour and birth.
The survey also highlights areas where there is more work to be done such as reducing any delays when ready to go home from hospital and improving information for women about their own recovery following birth.
Dr Watkins added,
“We’ll be working on areas where we can do better and will be looking forward to the next survey when we’ll have a chance to see the difference the new facilities, including the new birth centre, are having on women and parents’ experience. It’s certainly our hope we will see them rating us amongst the very best in the country.”