The HSJ awards recognise, celebrate and promote the finest achievements in the NHS and are one of the biggest events of their type on the NHS calendar.
The RCHT Information Services Team has been nominated in the category of Acute Sector Innovation for its development of RADAR (RCHT Analysis Data and Reporting). RADAR is a business intelligence tool used by clinical staff and managers to monitor different aspects of hospital activity and the sending of alerts to ensure patients with specific needs receive the right support whilst they are in hospital. The team has already been recognised nationally as finalists in this year’s EHI Awards and in three different categories of the Annual Conference for AphA, the Association of Professional Healthcare Analysts.
The team identified a number of different challenges relating to information analysis and business intelligence that RADAR set out to address. The results are impressive, with a long list of areas now benefiting from RADAR, including theatres, where it is helping to increase theatre capacity, flexing as the situation changes on the ground. There are also cost savings as a result of saving precious staff time and licencing costs of commercial software. The system impressed recent visitors to RCHT from NHS Improvement who recognised its potential for marketing it to other organisations.
Linzi Lancaster, Information Services Manager is looking to the future, “From here we hope to continue developing RADAR as a valid resource throughout the Trust. As well as analysis, the team is especially keen to provide clinical information that will make a difference to patient care.”
Also receiving further national recognition is the Mental Health and Wellbeing Team is nominated in the category of Innovation in Mental Health for their Choose and Book system. They are also shortlisted finalists in the Nursing Times Awards and were finalists in the Value in Healthcare Awards earlier this year.
The team’s innovative choose and book system increases access, improves patient experiences and reduces health inequalities for people with mental health problems. GP’s refer patients to the team prior to admission to hospital and the team in turn contact the patient, in order establish their needs. The team then send the referral, including a list of required reasonable adjustments on to the appropriate booking team. The patient also has the option of having a PAS (Patient Administration System) flag attached to their details, so the team can be contacted if the patient is admitted in an emergency.
Since the system went live in May 2016, there have been over 80 referrals from GPs across Cornwall. These have led to over 100 reasonable adjustments being made, such as the patient being seen either first or last on the list, a reduced wait, desensitization visits, support during appointments, support with travel arrangements, pre-med medication taken at home prior to arrival in hospital, provision of a side room, extended visiting times and distraction support.
Feedback from patients has been extremely positive and there are also benefits to the Trust, including reductions in crisis presentations, missed appointments and reduced length of stay.
We wish both teams the best of luck for the finals which take place on 22nd November 2017, just a day before local celebrations at our One+all | We Care Awards! Keep a look out in early October for details of our shortlisted finalists.