National Guardian’s Office to carry out case review into speaking up

The National Guardian’s Office (NGO) will be looking into speaking up practices, processes and culture within the trust as part of a case review that will begin next month. This is in response to information, such as feedback from our staff survey, that the trust needs to improve the support it provides to workers who speak up.

The NGO provides leadership, support and guidance on speaking up in the NHS. As part of its work, the NGO reviews how NHS and foundation trusts have supported their employees to speak up.

In June 2017, the trust appointed Louise Dickinson as its new Freedom to Speak Up Guardian. The trust will work with the NGO to review how it handles speaking up and issues raised by its employees.

The National Guardian for the NHS, Dr Henrietta Hughes, said:

“I am pleased that Royal Cornwall Hospitals NHS Trust will be working with my office to identify areas for improvement in speaking up.

“The objective of this review will be identifying as much learning as possible about how speaking up arrangements and cultures can be improved. The review will also highlight examples of good practice, including any innovative steps that the trust has taken to support its workers to speak up.
“By working together we hope to continue to promote an open and transparent culture where speaking up is business as usual.”

RCHT Chief Executive, Kathy Byrne said:

“It is vital every member of staff feels able and confident to challenge and to speak up if they have any concern about the safety of patients or staff. The case review is a positive opportunity for us to learn where we can improve and to make speaking up at RCHT an open and supportive process.”

Added on April 25, 2018, in News - General News