New Quality Ambassador programme launched

There’s a quality revolution taking place at Royal Cornwall Hospitals, and this week we took another step forward in shifting our approach to improvement at Royal Cornwall Hospitals.
We are moving towards setting up a Quality Improvement Hub at the Trust as part of our improvement programme which will train and support Quality Ambassadors across the organisation. This week staff from pathology, pharmacy and the Transformation Team undertook Quality Ambassador training to help them implement successful improvement projects in end of life care, haematology, pharmacy, elective services and the set-up of the Quality Improvement Hub itself.

The Quality Ambassador training is provided by Julie Huish, who has been working successfully with the pathology team for around 12 months delivering over 30 improvement projects. Our aim now is to work with the Academic Health Science Network to develop a training programme that we can offer to staff across the organisation. We want to train up to 80 Quality Ambassadors by the end of the year.

Julie said:

“It was a fantastic week and brilliant to see people with different skills and backgrounds and from different teams come together to learn about the tools and techniques to achieve successful change. Each of them also has the support of their team leaders to develop their ideas and improve the quality of our services.”

Staff who are interested in becoming a quality ambassador can contact julie.huish@nhs.net.

Added on July 27, 2018, in News - Trust Improvement