RCHT invites patients to “Tell us how we are doing”

Have you received care or treatment at the Royal Cornwall Hospitals Trust during the Coronavirus Pandemic? If the answer is yes, then The Patient Experience Team at the RCHT would like to hear from you.

By sharing their story via the website Care Opinion, or filling out a short survey about their care, patients that have attended or been treated at either the Royal Cornwall Hospital in Truro, St Michael’s Hospital in Hayle or West Cornwall Hospital in Penzance are being invited to provide feedback into how well have been caring for them during the Covid crisis. This feedback will help to ensure RCHT hospitals are supporting the health and care needs of our wider community.

Jess Saunders, Patient Experience Coordinator for the RCHT, explains: “The feedback from our patients is so important because it enables us to see what we got right and also to find areas for improvement. We’re asking for any patients who have received care at any of our three hospitals during the Coronavirus pandemic to share their experiences or complete a short online survey.”

Jess continues: “The survey contains 19 questions designed to give colleagues at the RCHT a better idea of what more we can do to support patients as we ready ourselves for the winter months, based on the experiences of those we care for.”

As well as the survey, patients are being encouraged to share their story via the website Care Opinion. “Your story might be about you, or someone close to you”, explains Jess. “You can tell us what happened, what was good, and what could have been better. Your story will be posted anonymously on the website. We will then read your story and respond to let you know how your story has been used within our hospitals.”

Please give us your feedback via this short survey by following the link or QR code here: www.oc-meridian.com/RCHT/survey/RCHTCovid or share your story on Care Opinion: https://www.careopinion.org.uk/share/2181/rchtcareduringcovid

Added on 1 September 2020, in News - Patient Experience

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