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Royal Cornwall Hospitals NHS Trust is named top ten in the country as part of the National Cancer Patient Experience Survey

As part of the National Cancer Patient Experience Survey for 2021, the Royal Cornwall Hospitals NHS Trust has been named among the top ten hospital trusts in the UK for the quality of patient care.

“This year we did especially well,”

explains Louise Hunt, Cancer Services Manager for the Royal Cornwall Hospitals NHS Trust. “Usually, we have twelve or thirteen questions where we score above the national average. This year, however, the Royal Cornwall Hospitals received positive feedback in thirty-three questions where we scored above the national average. This represents over half the questions asked.”

“The National Cancer Patient Experience Survey covers every part of the patient’s pathway,”

Louise continues. “Question 59 of the survey, which is around the patient’s average rating of care, from very poor to very good, puts us in the top 10 trusts in the country. Even more telling is that we had over 900 responses to this question, which is nearly double the combined total of responses of the other top performing trusts in the country. It’s a fantastic result for teams from RCHT and shows the areas where we really delivered the very best care for our patients.”

Bryson Pottinger, Consultant Haematologist and Associate Medical Director – Cancer, Research and Development, said: “The number of responses reflects the number of patients we treated during this period, and I think illustrates the level of work that our cancer services delivered during the pandemic. With the support of Primary Care services, our own cancer services remained open, diagnosing patients and providing effective treatment, which is something our patients really appreciated.”

“Out of the questions asked as part of the survey, only three were below the expected average,”

Bryson continues. “In each instance, the reason reflected the change in practice required during the early waves of the pandemic, referring to our restrictions on visiting and other measures necessary to keep patients safe. In all other responses we saw the hard work of our teams reflected in the results and the valued care that we’re providing to our patients.”

Added on 23 September 2022, in News - Awards and Achievements

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