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Royal Cornwall Hospitals Trust scores highly in the NHS Maternity National Survey 2021

Despite the challenges brought about by the Pandemic, mothers have given positive feedback on their care, putting RCHT among the best maternity services.

The annual national survey was delivered to mothers who have given birth in February 2021. Survey co-ordinator, Picker, congratulated RCHT on a fantastic set of results and the positive feedback received. Overall, our maternity services scored significantly better than the national average on 19 questions.

Dual Director of Nursing, Midwifery and Allied Health Professions at RCHT, Kim O’Keeffe, said:

“Such positive feedback from mothers is really important to us as it is their experience and views that really tell us where we are doing well and where we need to improve. Our results reflect the efforts our maternity team has made to listen to parents, make improvements and, like others across the country, to meet the recommendations placed on all maternity services, as a result of the Ockenden Review.”

RCHT had a higher-than-average response rate with 65%, nationally this was 54%. There was also an improvement in response rates which was just 40% when the last survey was delivered in 2019. Picker, the survey contractor used by 66 NHS trusts, had introduced a new mixed approach in 2021 offering responders both a digital and print option to complete the survey, which has helped to improve the uptake.

Angela Bellamy, Deputy Head of Midwifery and Consultant Midwife said:

“The maternity team is absolutely delighted with the fantastic results from the CQC maternity survey. RCHT has been voted within the top 7 of 122 maternity services in the country for the care they provide. This survey covers antenatal, postnatal, and labour periods, including patient experience, choice, people being listened to and being fully involved in decisions about their care.

The maternity team has made many changes and improvements over the past 4 years including leadership, safety, patient experience and services for those requiring specialist care. Relationships within the maternity team and with external agencies have been strengthened, with the care and experience of birthing families at the heart of everything they do.

“This fabulous result could not have been achieved without the support of the local Maternity Voice Partnership (MVP). The MVP ensure the birthing community and their families are listened to, involved in the design of services, and can provide critical friendship to the service while supporting us to deliver safe and personalised care to all families.

“The COVID Pandemic has been hugely challenging within maternity services for both parents, parents to be and staff, with many changes in guidance and care having to take place at short notice. The maternity team is extremely proud of the staff who have provided such exceptional care to the community of Cornwall at this very challenging time.”

We are passionate about our patient experience and value feedback from all our parents. Please see below the ways to reach the team to let them know about the care and treatment received by our local Maternity Services:

Maternity & Neonatal Services
Royal Cornwall Hospitals Trust
Truro TR1 3LJ 01872 250000

Added on 3 March 2022, in News - Patient Experience

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