Scooping nominations for national patient experience awards

The Royal Cornwall Hospitals Trust has scooped seven nominations on the shortlist for this year’s national patient experience ‘Oscars’.

“We’re absolutely thrilled,” says Kim O’Keeffe, Director of Nursing, Midwifery and Allied Health Professions. “We didn’t expect to be shortlisted in so many categories. It’s a real boost for the teams to be recognised for the improvements they are making to the experience of patients and staff, working toward our aspiration to provide brilliant care.”

There are no less than 5 nominations for the ‘Butterfly Cornwall’ scheme which is led by RCHT’s Palliative and End of Life Care team, and which is also a part of another shortlisted project, along with other Cornwall & Isles of Scilly health and care organisations, for their joint end of life care ‘learning passport’ for staff across the local health system.

“It’s brilliant to see the Butterfly Cornwall scheme so widely acknowledged,” says Specialist Nurse for Palliative and End of Life Care, Liz Thomas. “Being shortlisted in so many categories shows how far-reaching the improvements are; making a real difference to the experience of patients, families and staff at such an emotional and important time in people’s lives.”

The Butterfly Cornwall scheme is supported by the RCHT Charity, Friends of RCH and Macmillan Cancer Support. It began as a pilot project on one ward in 2018 and has now been rolled out across the hospitals. It involves simple and effective tools, such as discreet butterfly stickers next to beds and yellow dignity clips on curtains, to inform staff that a patient is in the last days of their life.

The scheme also provides training for staff and funds ‘Rainbow Days’ to create extra special memories for patients and their families in the last days of their life. These have included arranging for patients to return home in the last hours of life, bringing a much-loved pet into the ward, a favourite tipple, a steak meal and a wedding on the ward.

Completing the RCHT line-up for the PEN Awards is the RCHT Outpatients team which is shortlisted in the ‘Measuring, Reporting and Acting’ category, for its work with the hospitals’ Patient Experience Team on the relaunch and adaptation of the Friends and Family Test for people coming to outpatients appointments.

Head of Nursing covering outpatient services, Lorraine Sole said, “We realised the generic Friends and Family Test we were using didn’t really suit the outpatient setting and we needed something that would make more sense and be more likely to be completed by our patients. It’s paying dividends; as we’re getting valuable feedback to help us improve. Participation has significantly increased and we’re now working on a digital version of the survey that can be sent by text.”

The national Patient Experience Network (PEN) is a ‘not-for profit’, membership based-network, which seeks to independently assist, advise, and provide expertise to those working towards positive patient experience.

This is the 10th year of the PEN Awards, providing an opportunity to showcase and share great examples of how care professionals are working to improve patient experience The Awards are designed to inspire others to accelerate improvements to patient and staff experience.

Good luck to our teams in for the finals on 18th March.

Added on February 28, 2020, in News - Patient Experience