Welcome to Pain Services

Meet the Team

Our team is led by five consultants together with clinical psychologists, physiotherapists, occupational therapists as well as clinical nurse specialists, who all share a special interest in long-term pain.

We are supported by a dedicated administration team who help with the day-to-day running of the department, as well as a GP trainee who holds an outpatient clinic as part of her training. We also work closely with the Palliative Care team to support terminally ill patients both in the hospice and the community. Please click on the links below to find out more about members of our team.

Consultants

All of our consultants are pain medicine specialists, which means they have undertaken specific training in pain medicine and are fellows of the faculty of pain medicine. They perform medical assessments, request further tests if required and provide medication advice, injection treatments, intrathecal pump management and a spinal cord stimulation service, and work alongside other members of the team to deliver care tailored to each patient.

Clinical Psychologists

We have a team of three clinical psychologists who have undertaken additional training and specialise in understanding and treating the emotional and psychological consequences of living with long-term pain. They are able to offer individual appointments, work in combined clinics with other specialists and also help run our pain management program – for more information about the pain management program click here.

Physiotherapists & Occupational Therapists

Our specialist physiotherapists and occupational therapists have expertise in understanding and assessing how your painful symptoms effect you and exploring ways of developing, maintaining or recovering your ability to do the things that are important to you. They also help run our pain management program – for more information about the pain management program click here.

Clinical Nurse Specialists

We have a team of seven clinical nurse specialists who help run our inpatient and outpatient pain services. They give advice to patients about managing complex pain, offer teaching and training to other hospital departments as well as run specialist nurse-led clinics for capsaicin 8% patch application, acupuncture, medication review, pain intervention review and support and education before and after neuromodulation procedures.

Support Staff

All of our clinicians are ably supported by our team of administrative staff and grateful for their critical contribution.

Getting to your appointment

The outpatient pain service is based at the Royal Cornwall Hospital in Treliske, but we also see and treat patients at Penrice, St Michaels and West Cornwall Hospitals. We offer telephone, video and face to face consultations. Please click on the boxes below to find out more about your appointment.

Telephone consultations

If we have arranged a telephone consultation for you, we will ring you as near as possible to the time stated on your appointment letter. Please do not attend the hospital. To enable this service to run efficiently, please ensure that we have your correct daytime telephone number and that you are able to receive calls from an unknown telephone number. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. If you do not answer your phone or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service.

Video consultations

If we have arranged a video consultation for you, you do not need to come to the hospital for this appointment – it will be conducted by video link. On the date stated on your appointment letter, please access to the video link 10 minutes prior to your appointment by:

  1. Go to https://nhs.vc/rcht-pain-service
  2. Press “Start Video Call”

Or

  1. Go to the Royal Cornwall Hospitals Trust website at https://www.royalcornwall.nhs.uk
  2. Scroll down the page and click on the “I have a video consultation appointment” green box
  3. Scroll down the page and select the “Pain Service” waiting area and press “Start Video Call”

If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. If you do not attend your video consultation or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service.

Face to face appointments

Royal Cornwall Hospital (Treliske): If we have arranged an appointment for you at the Royal Cornwall Hospital (Treliske), please come to the reception desk in the Tower block at the time stated on your appointment letter. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. Please bring details of any tablets, medicines or inhalers that you are taking regularly with you. If you do not attend your consultation or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service.

St Austell Community Hospital (Penrice): If we have arranged an appointment for you at the St Austell Community Hospital (Penrice), please come to the reception desk in the Outpatient department at the time stated on your appointment letter. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. Please bring details of any tablets, medicines or inhalers that you are taking regularly with you. If you do not attend your consultation or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service.

Pain relief procedures

Royal Cornwall Hospital (Treliske): If we have arranged an appointment for you at the Royal Cornwall Hospital (Treliske), your procedure will be performed in the X ray department, 1st floor, Tower block. Please only arrive at the time and date stated in your appointment letter and report to the reception desk at the end of the corridor. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. If you do not attend your appointment or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service. Before you leave home please have a bath or shower and leave any valuables and large sums of money at home. It is very important that you do not wear make-up, nail varnish, jewellery or contact lenses. Please bring with you

  • Any tablets, medicines or inhalers that you are taking regularly
  • Your completed health questionnaire
  • The name and telephone number of a relative or friend who will drive you home after your appointment

West Cornwall Hospital (Penzance): If we have arranged an appointment for you at the West Cornwall Hospital (Penzance), your procedure will be performed in the Treatment Centre. Please only arrive at the time and date stated in your appointment letter and report to the reception desk. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. If you do not attend your appointment or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service. Before you leave home please have a bath or shower and leave any valuables and large sums of money at home. It is very important that you do not wear make-up, nail varnish, jewellery or contact lenses. Please bring with you:

  • Any tablets, medicines or inhalers that you are taking regularly
  • Your completed health questionnaire
  • The name and telephone number of a relative or friend who will drive you home after your appointment

What to expect

Your GP, consultant or physiotherapist will write an electronic referral letter to the outpatient pain service and this will be checked by one of our consultants or a member of the pain management team. After this you will receive an appointment letter with instructions about what time and where you should attend. If the time or date of your appointment is not convenient, please contact us on 01872 252792 to make alternative arrangements. If you do not attend your appointment or call to rearrange your appointment, you will be removed from our waiting list and discharged from our service.

What we can offer

Outpatient Appointments

We offer telephone, video and face-to-face appointments with one of our consultants, clinical psychologists, physiotherapists, occupational therapists or clinical nurse specialists. On occasion, you may be invited to attend a combined appointment where more than one specialist is present. For example, an appointment where both a consultant and clinical psychologist are present. Patients with cancer pain can also book an appointment at our urgent access clinic which is attended by both a pain consultant and palliative care consultant.

Injection Treatments

We offer targeted injections treatments to help identify where your pain is coming from as well as treat the cause of painful symptoms. Please click here to access our patient information leaflets for specific procedures that we offer [link].

Pain Management Program

Our clinical psychologists, physiotherapists and occupational therapists run a Pain Management Program – For more information about the pain management program click here.

Spinal Cord Stimulation

We offer an implanted spinal cord stimulation service. For more information about this service click here. [awaiting link]

Nurse-led Acupuncture Service

We offer a nurse-led acupuncture service western medical acupuncture service. It consists of an initial trial of three 1-hour acupuncture sessions held on three consecutive weeks, which can then be extended up to a total of eight acupuncture sessions if the treatment is beneficial. The service is based at Treliske and West Cornwall Hospitals. Appointments are offered Wednesday-Friday in either a morning or afternoon clinic. Our acupuncture service only accepts internal referrals from clinicians in the outpatient pain service.

Spinal Multidisciplinary Team Meetings

We hold a fortnightly spinal multidisciplinary team meeting, attended by at least one consultant spinal surgeon, pain consultant, physiotherapist and specialist nurse. Often more than one person from each discipline is present. At this appointment, your symptoms, clinical examination findings and any imaging that you have undergone will be reviewed and discussed among the group. After considering all of the treatment options available such as medication changes, injection treatments, physiotherapy, psychological therapy and surgery; the multidisciplinary team will formulate a management plan. You will then receive a letter informing you that you case has been discussed and what has been recommended.
For assistance please call our admin team on: 01872 252792