The Admiral Nurse can be contacted via switchboard
Adult Safeguarding can be contacted via switchboard
The Homeless Patient Advisor can be contacted via switchboard
Self-referrals can be made by contacting the The Inclusion Matters Hospital Discharge Service direct on: Mob 07590362024
This service is part of the Inclusion Matters service. Inclusion Matters can help you further after discharge if you would like to find out more about social activities in your area or health related groups to help you stay healthy and active, and reduce the likelihood of re-admission. Please phone our helpline on Tel: 01872 266383 or search Cornwall Link for more information.
The IDVA can be contacted via switchboard
When someone is admitted to hospital they can be detained under the Mental Health Act. This can be very distressing, and sometimes people who are being detained feel powerless and unable to ask questions or get information. Independent advocacy can help; the support of a trained advocate can help someone understand:
Going to Hospital (RCHT1799) is an accessible publication for patients with learning disability or autism and aims to help children & young people with additional needs to know what they might expect to see when visiting hospital for an appointment or when being admitted for a procedure.
This initiative is a piece of work by co-authors Jane Rees from the NHS Learning Disability Nursing & Safeguarding Team at RCH Treliske and Angie Emrys-Jones Publications Lead of Cornwall Down’s Syndrome Support Group.
The booklet is easy read, uses Makaton symbols throughout to support images and will be available shortly in hard copy which will be sent out to patients known to the Learning Disability Team at RCHT ahead of appointments or hospital admissions.
A Makaton download resource to accompany the book will be freely available to both patients and staff. It is intended that wards use the download to provide now & next boards with a timeline of treatment – medicine/operation/sleep/wake up/eat/drink/toilet/home etc. therefore creating a visual timetable for patients who need more support to embed their understanding and manage expectations of procedures or admissions etc.
Tel: 01872 255743 / 07765 221848 (8am to 5pm, Monday to Friday)
Jane Rees, Team Manager: 07584 770351
Adrian Quest, Acute Liaison Nurse: 07827 897252
We are available at Royal Cornwall Hospital in Truro, St Michael’s Hospital in Hayle and West Cornwall Hospital in Penzance (attendance at St Michael’s and West Cornwall will need to be arranged prior to appointments as we are based in Truro).
For out of hours referrals, please leave a message on the answerphone or refer via Maxims.
For further advice, contact the Multi-Agency Referral Unit (MARU) or Tel: 0300 123 1116
The named Midwives for Safeguarding can be contacted via switchboard
The Lead Nurse or Cooordinator can be contacted via switchboard
Mental Health and Wellbeing can be contacted via switchboard
Radicalisation is a new category of adult abuse and sits in Safeguarding for both Adults and Children
CONTEST is the UK’s Strategy for Countering Terrorism and is divided into four strands:
The Prevent strategy focuses on three broad objectives:
There is less of a threat in Cornwall from Islamist extremist ideology than in other parts of the UK, but this still remains a possibility. Locally we need to be alert to the increase in extreme right wing groups / ideology currently.
Extremist activity is a sign someone is likely to have been radicalised (or is in the process of being radicalised), and so is at risk of engaging in or supporting terrorism.
Examples of extremist activity can include:
Where healthcare workers encounter someone who may be in the process of being radicalised towards terrorism, it is vital that the individual is appropriately supported.
Prevent operates in a pre-criminal space, before any criminal activity has taken place. Prevent is about supporting and protecting those people that might be susceptible to radicalisation, ensuring that individuals are diverted away before the crime is committed.
Channel is a key strand of the Prevent Strategy. It is an early intervention multi-agency approach to safeguarding people at risk of radicalisation and providing early intervention to protect and divert them away from the risk of committing criminal acts. Intervention may include diversionary activities such as sport, or aim to support an individual for example, with health, education, housing or employment. Targeted interventions might include the opportunity to meet with religious scholars to increase knowledge and understanding of doctrine in order to counter distorted and extremist interpretations of religious texts.
Channel is attended by CFT’s Prevent Lead so RCHT are represented in this forum and clinicians are invited to attend as and when needed.
What to do if you have concerns:
Our staff have a responsibility to recognise and report possible concerns about radicalisation. The responsibility extends to reporting concerns about staff members also.
To report concerns to the Police, call 101. If there is an emergency, call 999 or the Anti-Terrorism Hotline on 0800 789 321.
Seek advice or make a Prevent referral if
Please contact your Prevent Lead or Safeguarding Services on 01872 255742 or Safeguarding Services Admin via switchboard 8am to 4pm, or for further information, please contact the Trust’s Prevent Lead, Zoe Cooper @ firstname.lastname@example.org.
If the team are unavailable or it is out of hours and you assess the concern cannot delay, please consider contacting the police and completing the Prevent Prevent National Referral Form and send to: Prevent.email@example.com with a copy to: firstname.lastname@example.org (who will need to know of any referrals our staff are making – thank you).
Consent for referral is always preferred, but if you have any concerns about discussing with the person or their parent / carer, or referral increasing any risks please do not let this deter you from referring. You can discuss these concerns with your line manager and / or the Safeguarding Team, Prevent Lead/Police. Consent is not required at the point of referral if you deem this will increase risk. Please make the referral and the Safeguarding Team or Police will advise regarding consent once the initial information gathering by the Police (deconfliction) has taken place and any risks have been assessed.
Zoe Cooper, Consultant Nurse for Integrated Safeguarding Services for CFT and RCHT is RCHT’s Prevent Lead.
Nicola Booth is the Prevent Lead for CFT and a member of the Integrated Safeguarding Team; she also represents the Trust at the Channel panel.
The Prevent agenda at RCHT is proactive in delivering the Government’s Prevent strategy training, which aims to identify ways to prevent people becoming terrorists or supporting violent extremism.
Is someone close becoming a stranger?
It can be hard to know what to do if you’re worried someone close is expressing extreme views or hatred, which could lead to them harming themselves or others. Working with other organisations, the police protect vulnerable people from being exploited by extremists through a Home Office programme called Prevent.
Act early and tell us your concerns in confidence. You won’t be wasting our time and you won’t ruin lives, but you might save them.
Share a concern
If you’re worried about someone, call the national police Prevent advice line 0800 011 3764, in confidence, to share your concerns with our specially trained Prevent officers.
This advice line is available every day 9:00am – 5:00pm. Calls outside of these hours will be transferred to specialist Counter Terrorism officers.
If you’re deaf, hard of hearing or have a speech impairment, a police non-emergency number is available as a text phone service on 18001 101.
Remember in an emergency, please make sure you’re safe and dial 999.
The home office is making myth buster online videos, featuring individuals, family and community members talking about Prevent and their experience of it:
Our robust policies and effective guidance supports staff to meet our safeguarding standards. The Safeguarding Children team empower staff working with children and families to have the confidence to ask courageous questions with professional curiosity and act on the identified risk.
We always aim to work in an open, transparent and productive way to safeguard children and families with a continued commitment to multiagency working, liaising where appropriate, sharing information and offering professional challenge in order to keep children safe.
Safeguarding Children team consists of:
Named Doctor for Safeguarding Children
Named Nurse for Safeguarding Children
Specialist Safeguarding Nurse
If you have a spinal cord injury, please email rch-tr.SGAdults@nhs.net and request a Patient Care Passport for Spinal Cord Injuries. This passport will alert RCHT staff that you have a spinal cord injury and help support any additional clinical needs you may have.
The following staff are competent to perform or give advice and should be contacted for help and support for any patient who requires DRE:
Surgical Care Practitioners:
Learning and Development department – 01872 256 489
Marie Therese House – 01736 758 879:
The Wheelchair Service supports adults and children who require a standard or specialist wheelchair, living in Cornwall or the Isles of Scilly. They assess people with long term mobility needs who require a wheelchair for longer than a period of 6 months. All equipment is provided on a long term loan basis for as long as your clinical need requires it. If you require a wheelchair, a GP or other health professional involved in your care can make a referral. All referrals should be made through Millbrook Healthcare: Tel: 0300 3030 123
Patients and professionals working together to develop practice for Spinal Cord Injury patients.
If you are a member of staff and would like to be part of this Group, please email Safeguarding Services: rch-tr.SGAdults@nhs.net
Hospital Office Hours Tel: via Switchboard 01872 250000
Truro Office Number: 01872 263001
Out of hours: 03332 000325