If you’re not sure whether your injury can be treated at the Urgent Treatment Centre, call 111 for advice.
Check our guide to finding the right care when you need medical help fast.
A qualified nurse assesses each patient as soon as possible after they have registered. As you’d expect, we assess patients in order of urgency and not necessarily in order of arrival. We’ll then either treat the patient in the department or, if necessary, admit them to the hospital’s medical assessment unit or surgical ward. Many patients can be seen by an Emergency Nurse Practitioner and may be called ahead of patients needing to see the doctor.
Seriously ill patients who need a full trauma service, intensive or specialist care, will be transferred directly to the Royal Cornwall Hospital in Truro.
Regrettably, our staff are sometimes the subject of inappropriate and threatening behaviour. We have a zero tolerance policy and will prosecute offenders.
The Urgent Treatment Centre is on the ground floor at West Cornwall Hospital in Penzance. When you arrive at the main entrance, go past the main reception and turn right. Follow the corridor round to the left and the Urgent Treatment Centre is on your right.