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Urgent Treatment Centre at West Cornwall Hospital

If your illness or injury is not life threatening, the Urgent Care Centre may be the best place to go for quick diagnosis and treatment.

This page was last updated: April 5th, 2022

The Urgent Treatment Centre at West Cornwall Hospital in Penzance is open 24 hours for people who need urgent medical care for injuries and conditions such as minor burns and scalds, simple fractures to the arms and legs, cuts, urinary infections and minor falls. You don’t need an appointment and can just walk in.

Due to the current impact of Covid-19 on our staffing West Cornwall Hospital Urgent Treatment Centre is subject to temporary changes in opening hours on a day by day basis

Please check the Waiting Times Information for West Cornwall Hospital Urgent Treatment Centre or our social media channels for the latest information before going.

If you need urgent care, please contact NHS 111.
Go to or call 111.

What injuries and illnesses does the Urgent Treatment Centre treat?

If your injury is not serious, the Urgent Treatment Centre may be a better option for you. This allows ED staff to concentrate on people with serious, life-threatening conditions, and can potentially save you a long wait.

Minor injury units and Urgent Treatment centres cannot treat:

  • chest pain
  • major injuries
  • breathing difficulties
  • problems usually dealt with by a GP
  • stomach pains
  • gynaecological problems
  • pregnancy problems
  • allergic reactions
  • overdoses
  • alcohol-related problems
  • mental health problems – see the section below on what to do in a mental health crisis
  • conditions likely to require hospital admission

If you’re not sure whether your injury can be treated at the Urgent Treatment Centre, call 111 for advice.

Suspected stroke? Chest pain? Serious injury? Choking? Traumatic blood loss? Loss of consciousness? Call 999 or visit the Emergency Department

What happens when I visit the Urgent Treatment Centre?

A qualified nurse assesses each patient as soon as possible after they have registered. As you’d expect, we assess patients in order of urgency and not necessarily in order of arrival. We’ll then either treat the patient in the department or, if necessary, admit them to the hospital’s medical assessment unit or surgical ward. Many patients can be seen by an Emergency Nurse Practitioner and may be called ahead of patients needing to see the doctor.

Seriously ill patients who need a full trauma service, intensive or specialist care, will be transferred directly to the Royal Cornwall Hospital in Truro.

Safety at the Urgent Treatment Centre

Regrettably, our staff are sometimes the subject of inappropriate and threatening behaviour. We have a zero tolerance policy and will prosecute offenders.

Directions to the Urgent Treatment Centre

The Urgent Treatment Centre is on the ground floor at West Cornwall Hospital in Penzance. When you arrive at the main entrance, go past the main reception and turn right. Follow the corridor round to the left and the Urgent Treatment Centre is on your right.

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