Couldn’t have asked for better care, I arrived in great discomfort and it was such a relief to be seen immediately, feel listened to, empathised with and astutely treated. Your staff are a credit to the service.
St Michael’s Hospital is Outstanding
I cannot praise the staff at this hospital enough, from the ward staff to the outstanding care I received from the theatre team I cannot fault a single thing. Please send my sincere thanks to the teams at SMH they are a credit to the trust and you should be extremely proud of them
EPU are amazing!
I felt that I recieved a personalised care when in the wards, staff from surgeons and doctors to cleaners were approachable and done everything to make my stay more comfortable.
Endoscopy Department Outstanding
The kindness and empathy shown by staff in the Endoscopy department was extraordinary and the procedure was carried out quickly and efficiently and explanations were provided throughout.
“Thank you all so much – you are a credit to the NHS and deserve recognition (and higher wages!) above and beyond what you get at he moment! You should all be proud of yourselves and each other.”
“The consultant and their team were very kind and thoughtful… I rate the consultant and their team 5 stars!”
Kind, caring and respectful
“I couldn’t have asked for better treatment, we could not of had better treatment anywhere…”
Gloriously calm and peaceful
“The hospital is gloriously calm and peaceful, the nursing and follow-up staff just lovely, kind, efficient and patient and I cannot fault my treatment in any way. The ‘cottage hospital’ type atmosphere is very therapeutic and I do not hesitate to recommend St Michael’s hospital for any sort of treatment.“
Icing on the cake was a pot of tea!
“I was extremely impressed with the attitude and behaviour of all the staff that I met. I was equally impressed with the efficiency of the treatment that I received. The icing on the cake was a pot of tea with real milk as I recovered afterwards.”
Dermatology unit incredible
“…I would like to say on behalf of my mother a very big thank you for the care and treatment she received. All of the staff we encountered were lovely…The doctor’s manner, care, interest and natural talent are something other, perhaps junior doctors should aspire to. Much is said of a critical nature towards the NHS, our experience this week was everything we could have possibly hoped for-and more.”
Dignity and professionalism
I have never known such amazing care and compassion for a patient and his family from all the staff…There was humour, tears and plenty of laughter to be heard. When we lost dad on Christmas Eve we felt honoured to have been lucky enough to have been cared for by the team on the ward.
The way a hospital should be
The care l received was exceptional. Nothing was too much trouble for any of the staff. I was completely pampered and although I was still sore from the surgery when I left the hospital l felt like l had spent a night in a luxury hotel.
Really felt – despite the many other people in the unit at the time – that we were all that mattered to them and that they couldn’t do enough to help. Can’t praise these two individuals more highly.
The technical discussions have been fascinating and very informative and the final calibration and fitting of my new model were excellent. Whilst the technology underlying the service is great it’s actually the staff who deserve the five star rating. Thank you.
My mother spent her last weeks in Pheonix ward. The care package was excellent… it is the little things that add to the positive experience. Whenever I visited Mum had clearly had her hair washed and a clean hospital gown. There was a genuine feeling of care and support.
The doctors and nurses were amazing
I had my surgery today, and I was so Impressed with everything. The doctors and nurses were amazing, very informal and friendly, I felt so at ease as I had to have extra local anaesthetic. Thanks again St Michael’s, fondest thoughts xxx
My son has a phobia of dentists. However the afternoon of his op we was called in and met ALL the medical staff. They spoke directly to him and really reassured him. I can honestly say the nurses caring for him treated him like their own child. Thank you all so much. Amazing people