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Thank you boxes to be delivered to colleagues that have promoted a SAFE work climate

When the Patient Safety team at the Royal Cornwall Hospitals NHS Trust asked for feedback on their Human Factors training earlier this year, they also put out a call for nominations.
“Colleagues could nominate any team or individual that had championed patient safety in safer surgery and invasive procedures,” explains Naomi Burden, Clinical Lead for Culture Change and Improvement at the RCHT. “We were looking for nominations for people that had really gone above and beyond to create a SAFE climate of work, both for our patients and our colleagues.”

SAFE is an acronym, meaning:

• S – safe to speak up
• A – act with kindness
• F – fair
• E – everyone is involved

To recognise those that have been nominated, the team will now be putting together “thank you for being brilliant” boxes, which will be delivered to those that have been nominated over the coming weeks.

Human Factors training aims to heighten awareness of the points where human errors are likely to occur in a process and how to overcome them is making a big difference, and is leading to the creation of a more open culture, where colleagues feel more confident to speak up.

“As part of learning and improving from adverse events, our hospitals delivered Human Factors training to colleagues involved in invasive procedures,” Naomi explains. “Human Factors looks at what influences people, and their behaviours. In a work context, human factors are the environmental, organisational and job factors, as well as individual characteristics. The training focussed on situational awareness and assertiveness, looking at how we identify potential threats to safety and raising any concerns.”

“We asked for feedback from those who completed the training, including nominating colleagues who champion patient safety and demonstrate these positive behaviours,” Naomi continues. “We received close to 100 nominations, and as part of this we will start delivering thank you boxes across our hospitals in the following weeks. We know that those who were put forward have been really appreciative that someone took the time to nominate them.”

New training sessions on Human Factors will be available in the autumn, this time with a focus on team work and graded authority. “We hope to have another opportunity to again recognise the exemplary work of our colleagues,” Naomi concludes.

Added on 27 August 2021, in News - Patient Care

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