The Cove Earns Macmillan Quality Mark

The Cove Macmillan Support Centre based in Truro is celebrating being awarded the Macmillan Quality Environment Mark (MQEM) in recognition of the centre’s excellent standards of care for local people affected by cancer. The award was presented yesterday by Ed Murphy, Macmillan Strategic Partnership Manager to Royal Cornwall Hospitals NHS Trust’s Chief Executive, Kathy Byrne and The Cove’s team of staff and volunteers.

The MQEM award, given by Macmillan Cancer Support, is the first in the UK that specifically assesses how well buildings such as chemotherapy units and information centres provide support and care to people affected by cancer, and also recognises high standards in building design. Impressively the Cove Macmillan Support Centre achieved the highest possible overall score of 5 in all key areas (design and use of space, user’s journey, the service experience and the users voice), rating the facility as ‘Excellent’. The award is the first assessment the centre has undertaken and it comes just after the centre marked its first anniversary in November 2017.

The report noted that ‘Immediately on entering the building there is a lovely vibrancy about the centre and staff clearly have pride in this new centre and the support they offer. The space has been thoughtfully designed to provide a non-clinical environment where information and support can be offered to visitors.’

Kathryn Radcliffe, Macmillan Cancer Centre Manager at Royal Cornwall Hospitals NHS Trust said

“To have achieved such a high score in our first year and to be awarded this prestigious award by Macmillan Cancer Support is fantastic. I am so proud of the team here, their hard work and the way they make each person who comes through our door feel welcome and supported when they need it most.”

The Cove Macmillan Support Centre is run by the Royal Cornwall Hospitals Trust and supports anyone affected by cancer living in Cornwall and the Isles of Scilly. People living with cancer, their families and carers can visit the centre to browse the range of information booklets, ask the friendly team for advice, locate a local support group and access benefits or dietetic advice. There also patient self-management courses to manage side effects of treatment, health and wellbeing events, Look Good Feel Better makeovers, wig services and psychology, counselling and physiotherapy support by referral. Facilities include a café, relaxed lounge area and a room and facilities for teenage and young adults affected by cancer. The Cove has far exceeded expectations in the first year with in excess of 12,500 users having attended the centre since it opened in November 2016.

Ed Murphy, Strategic Partnership Manager for Macmillan Cancer Support in the South West added

“I’d like to congratulate Royal Cornwall Hospitals NHS Trust and the whole team of staff and volunteers who work so hard to make The Cove such a special place to be for local people and their families. To have achieved a perfect score within the first year of opening is testimony to the commitment and passion of all involved. It is great achievement and very well deserved.”

To receive the award, centres have to score highly in areas such as use of space, comfort and atmosphere, personal and social interaction and health and wellbeing. Consideration is given to such things as the greeting people receive when they come to a centre, the use of natural light and outdoor space, and the availability of quiet, private rooms – all areas that were highlighted as really important by people living with cancer who helped develop the award.

The Macmillan Quality Environment Mark helps to ensure that people affected by cancer are treated and supported in physical environments of uniformly high quality. The scheme is open to any healthcare providers from the public, voluntary or private sectors that operate cancer care buildings. It has been developed in collaboration with people living with cancer and organisations including the Department of Health in England. Organisations can apply to be assessed for the Macmillan Quality Environment Mark via

The Cove Macmillan Support Centre is located at the Royal Cornwall Hospital, Treliske, Truro, Cornwall, TR1 3LJ. It is open Mon – Fri 9:30 – 16:30. For more information please contact the team on 01872 25 6363, email or search The Cove at . If you have questions about cancer, or to find out how you can support Macmillan, visit or call 0808 808 0000.

Added on May 17, 2018, in Awards - Awards and Achievements / Cancer Services / Cove