Chief Nurse Kim O’Keeffe said,
“It is great to receive positive feedback from patients and is testament to the care and professionalism of our staff who have worked exceptionally hard throughout a busy and challenging year. Confidence and trust and ensuring patients are fully involved in discussions about their treatment, where our nursing teams scored particularly highly, are so important to patient care and reducing the anxiety that can come with being in hospital.”
More than 550 patients responded to the survey based on their inpatient admission at the Royal Cornwall, West Cornwall or St Michael’s hospitals in July 2017. Over 80% of patients were satisfied with their overall experience and results showed significant improvement in privacy and dignity in the emergency department and a greater number said they were asked to give feedback on their care whilst in hospital.
“Not surprisingly, given the pressures we have seen across hospital and community services, more patients were unhappy about waits to be admitted and many said they were disturbed by noise at night from staff and other patients. We will be looking at all the aspects where patients have told us we need to do better and working with staff to make improvements over the coming months.”