We listen and respond to your needs, keeping you involved and informed at every step.
We will make sure your toileting needs are responded to quickly and in a dignified way.
We will ask you about your pain and do all we can to control your pain needs well.
We will help you with your meal when needed and make sure your mealtime is undisturbed.
You’ll also need to make your own arrangements for clothes and laundry, and bear in mind we can only be responsible for property which is handed in for safe keeping.
Please consider other patients and keep noise to a minimum by texting instead of calling and using earphones to listen to music or videos.
Please remember you’re not allowed to use a camera or recording equipment of any kind without the express permission from the person you are taking the image of, otherwise you could be breaching the Data Protection Act and the Human Rights Act.
You can also listen to our very own radio station, CHBN (Community & Hospital Broadcasting Network). You’ll find a lively mix of music, chat and features, 24 hours a day. We cater for all age groups and tastes of music with an extensive collection of audio in our library. You can find out more about CHBN, and how to listen in, on the CHBN website.
We also have bedside entertainment services available on our wards, and this varies depending on which hospital you are staying in. For more information, please visit the facilities page of the relevant hospital:
We like to limit visitor numbers to two at a time, and again, please check with staff about children under 12. It’s normally fine for them to visit, too, but they must be properly supervised.
If you ever feel a bit overwhelmed by visitors, which can happen, please let a nurse know.
And if someone with a cold, cough, stomach upset or any other infectious condition is intending to visit, please ask them not to because of the risk of infecting other people.
A relative or friend is welcome to speak to a doctor about your care or treatment as long as you agree. Just ask a nurse to arrange an appointment, and don’t forget to tell them if an interpreter is needed.
As you’d expect, we normally serve three meals a day and there’s always a choice, including a vegetarian option. We also cater for various other diets: vegan, kosher, gluten-free, etc. It’s best if you can tell us about any special diet at least 24 hours before you come in, but don’t worry if that’s not possible, just tell us as soon as you can.
Depending on your condition, it might be that your doctor or dietitian wants us to arrange a special diet for you.
If you’re due for an operation or a test, you might not be allowed to eat or drink beforehand, or you might need a special diet; if so, the nursing staff will talk to you about it.
Do also check with them before you have any food or drink that’s been brought in for you, or bought in the hospital.
We work to strict Food Health Regulations so we can’t microwave or reheat anything for you.
For any other help with meals, special cutlery, or anything else, just ask the nursing staff. We use red trays to indicate when our patients need some extra help and are always happy to help you with eating and drinking if you need some assistance.
We serve drinks with meals as well as at other times, and hot drinks in the evening. If anything makes you miss a meal, we’ll make sure you get a snack box to keep you going.
Find out more about our commitment to providing quality, nutritious food on our quality and safety standards page
The general office can help you if you are eligible and need advice on claiming back your travel expenses. They can also look after cash and valuables during your stay, lost property, charity donations and help with general travel advice. For more information, please visit the facilities section of the hospital you are staying in:
We have amplifying equipment that will help you hear better. Just ask any member of staff.
If you need any booklets or information leaflets you are given during your stay in large print, braille, audio format or in another language, please ask your nurse or contact the Patient Advice and Liaison Service (PALS) on 01872 253545.
If you need an interpreter to help you talk to doctors and nurses, ask a relative or friend to tell the nurses as soon as possible and we will do our best to provide an interpreter service.
We do our best to respect your spiritual, religious and cultural beliefs. Our Spiritual & Pastoral Care Team visit wards regularly, and Chaplains are also available on call, just ask anyone working on the ward. The team is mainly Christian but can help with your spiritual care regardless of your faith, and whether you have one or not.
The hospital chapels are open to all at each of our hospitals and staff can let you know exactly how to find them. If you’re at Royal Cornwall Hospital and would rather not use the main chapel, we have prayer and quiet rooms available. You’ll find leaflets outside the chapels and, in your locker, a copy of the New Testament and Psalms provided by the Gideons. The chaplaincy office also keeps some texts for the major world faiths and will happily lend them on request.
Let us know if you’d like us to contact your own priest, minister or faith community leader, or if there’s anything you feel we should know when providing your care (whether it’s to do with prayer, diet, use of blood products, washing / ablution, etc.)
There are daily Royal Mail collections from all hospitals; ward staff will take your stamped mail and post it for you.
There is also a postbox at the main Trelawny Wing entrance if you are staying at the Royal Cornwall Hospital.