Our aim is that you leave hospital as soon as you are clinically ready. This is so that you can continue your recovery in the best place for you and we can provide NHS beds for people who most need them.
During your time in hospital the people caring for you will make regular assessments about your ability to manage once you get home. They will want to discuss with you the help you have at home, if you need special equipment and any extra care that will enable you to regain your confidence and independence. Please be open and honest about your home situation and any concerns you may have, and don’t be afraid to ask questions.
If you need financial help towards the cost of social care, we will talk to you about a financial assessment process and the considerations you will need to make. We will provide you with the forms you need to complete, which should be done promptly to allow us to help you plan your discharge. We can help you to complete these forms if you need assistance.
We know that leaving hospital can be a difficult and stressful time for everyone concerned and we will always plan to meet your individual needs. However, there are circumstances when we may not be able to meet your first choice, for example, if the nursing home you have chosen has no vacancies or the community hospital nearest your home does not have the bed or facilities to meet your needs. If this happens we will transfer you to the next best available place, so your care can continue.
The Discharge Lounge is in the Newlyn Unit on the first floor of the Trelawny Wing at the Royal Cornwall Hospital in Treliske, Truro. Entering from the main hospital entrance, come past the café and WH Smith and continue along the corridor until you reach the Newlyn Unit.
This is a letter giving details of your hospital treatment and discharge medications; we’ll give you a copy and send one to your GP too. You should show it to anybody involved in your care.
Your nurse will explain your medication, and we will give you the medication you need to leave the hospital. If there is anything you are unclear about, please tell your nurse. If you need further prescribed medicines you can get them as normal from your GP
You may be given things to take home as part of your care plan, like a walking stick or frame, a feeding pump or machine to use at home. You can return any equipment you borrow to reception at any of our hospitals or to the Therapy department at Royal Cornwall Hospital in Truro. If you’re unable to get to a hospital, the Bodmin Loans Service can collect from your home. Call them on 01208 269716.
Please do return any equipment you borrow so that someone else can use it.
We’ll make sure you go home with a short-term supply of things you’ll need at home, such as stoma or catheter bags, dressings or syringes and needles. When you’re home, however, you’ll need to arrange for further supplies yourself. Hospital staff will make sure you know how to do this.
When leaving hospital most people return to their own home with no additional help. If you need additional temporary support, there is a wide range of community based services available delivered by voluntary groups across Cornwall. In addition to that, help can be provided by health and social care staff, including district nurses, community matrons, rehabilitation staff and help with your meals or getting you washed and dressed. Your care team will discuss all the options open to you as part of your discharge plan.
Once you are at home you will have the support you need as agreed during discharge, if you have any problems or questions you should contact your GP or social care team.
In most circumstances, once you have left hospital it is best to speak to your GP. They will have a record of your care and treatment at hospital as well as the support you need at home.
In some circumstances, the Royal Cornwall Hospitals staff may give you a contact number to ring in an emergency for support with your particular condition. Otherwise if you think you need to speak to a member of our team, please call our switchboard on 01872 250000.
We welcome and value your feedback and use comments, concerns, suggestions, compliments and complaints to try and improve our services.
If you are happy with the care and treatment we have given you, we would be very pleased to hear from you. Our staff work very hard to give the best possible quality care to our patients and greatly value your support and encouragement.
If you are not happy with the care and treatment you have received, it is important that you tell us. We can only put things right if you tell us what is wrong. We take all feedback seriously and will take action where appropriate
Find out more about how you can give feedback or make a complaint here.