Your safety

For as long as you’re here it’s our job to make sure you are safe. We monitor and improve safety on a continuous basis. You can read more about our quality and safety standards here.

Fire procedure for patients and visitors

All staff are trained in fire and evacuation procedures. In the unlikely event of a fire, nursing staff will take control and let you know what needs to happen. In the event of any kind of emergency, we ask that patients and visitors wait to be told what to do by staff. Please also bear in mind that the fire alarms are routinely tested and, we’ll let you know if that will be happening.

Personal safety

We aim to provide a safe and welcoming environment. We don’t tolerate anti­social behaviour, violence or discrimination of any kind and, if necessary, we’ll take appropriate action. If something happens which makes you feel anything less than safe or welcome, please tell a member of staff straight away.

Smoking and alcohol

We operate a no­ smoking policy, inside the hospital buildings, at our entrances or anywhere on our sites, including the car parks. This includes e­-cigarettes.

The single biggest thing you can do to improve your health is stop smoking; if stopping while you’re here sounds like it’s going to be hard, ask a doctor or nurse about nicotine replacement therapy. When you go home we’ll let you know about your local Stop Smoking Service – Cornwall; using it makes you four times more likely to quit than by trying on your own.

We can’t let patients drink alcohol, either, as it can affect your treatment.

Facilities at our hospitals

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