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Before your Appointment

This page was last updated: March 29th, 2022

If you need to come on site for your appointment

The Trust is undergoing various building works to enhance the services we deliver. Follow this link for information about accessibility to our sites during construction works.

Royal Cornwall Hospital, Treliske

Please be aware that there is a limited number of Blue Badge parking spaces currently due to building works.

West Cornwall Hospital, Penzance

Please use the relevant hospital entrances for your appointment:

  • For Outpatient Department, use the Outpatients entrance only due to unavailability of the lift via the main entrance.
  • For Penlee Unit, use the main hospital entrance.
  • For Therapy Department, use the main hospital car park, therapies entrance or main entrance.

St Michael’s Hospital, Hayle

Patient Transport

Please visit the Patient Transport page at the Kernow CCG website for information. If you are unsure whether you qualify for support based on either your medical or financial needs, please contact the centralised transport booking service on 01872 252211.

Appointment Reminders

You will be sent a reminder of this appointment twice in the week before it is due. This will be for all appointments, including face to face, video and telephone. Please refer to your appointment letter for full details. If you need to reschedule your appointment, please call the number on the letter.

I’ve Arrived

For some face to face appointments, you will receive a text message approximately an hour before your appointment asking you to let us know when you have arrived in the car park; please follow the link to notify us.

We ask that you remain in your car until we will text you to invite you into the hospital building; this enables us to manage social distancing in the waiting rooms (if you do not receive an invite in after 30 minutes, please call the number on your appointment letter).

If you are arriving by hospital transport, you may come direct to the reception desk. If you are arriving on foot or by public transport, please do not come to the department until you are contacted. If you do not receive a text message, please attend as instructed.


Please do not bring any valuables, such as jewellery or watches, especially if your letter says you will need to remove them at your appointment. We cannot accept responsibility for these items, so it is best to leave them at home.

Please ensure you have the following to hand for your appointment:

  • Your appointment letter, so that you know where to go and who to see (face to face appointments only)
  • A list of any questions you would like to ask
  • A list of the medications you are taking
  • Any sample (such as urine) we have requested (face to face appointments only)
  • Money for your prescription or your exemption certificate (face to face appointments only)

To get the most out of your appointment

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