Before your Appointment

Appointment Reminders

Two days prior to your appointment, you will receive a text reminder of this appointment. This will be for all appointments, including face to face, video and telephone. Please refer to your appointment letter for full details. If you need to reschedule your appointment, please call the number on the letter.

I’ve Arrived

For some face to face appointments, you will receive a text message approximately an hour before your appointment asking you to let us know when you have arrived in the car park; please follow the link to notify us.

We ask that you remain in your car until we will text you to invite you into the hospital building; this enables us to manage social distancing in the waiting rooms (if you do not receive an invite in after 30 minutes, please call the number on your appointment letter).

If you are arriving by hospital transport, you may come direct to the reception desk. If you are arriving on foot or by public transport, please do not come to the department until you are contacted. If you do not receive a text message, please attend as instructed.

Please ensure you have the following to hand for your appointment:

• Your appointment letter, so that you know where to go and who to see (face to face appointments only)
• A list of any questions you would like to ask
• A list of the medications you are taking
• Any sample (such as urine) we have requested (face to face appointments only)
• Money for your prescription or your exemption certificate (face to face appointments only)

If you need to come on site for your appointment

Please do not bring any valuables, such as jewellery or watches, especially if your letter says you will need to remove them at your appointment.

We can’t accept responsibility for these items so it is best to leave them at home.