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Other Information

This page was last updated: January 26th, 2022

Overseas Visitors or Patients

The NHS is a Residency based system. If you are not a permanent and lawful UK resident then charges may be raised for this attendance. Please contact the Overseas Visitors office with any queries.

For more information please see How the NHS charges overseas visitors for NHS healthcare

Patient Feedback

We want to ensure that you can feed back about your outpatient experience – whether positive or negative – in order that we can learn what works well and improve services where needed.

Please share your feedback with us through completion of the ‘Friends and Family’ questionnaires which you will be directed to at the end of your video consultation or sent via text after your face to face or telephone appointment.

Alternatively, you might be handed a card with a link and a QR code on or be handed an iPad when leaving the department. All surveys are also included on our Trust website here: Get in Touch. All feedback is reviewed, and actions taken where issues are identified for improvement.

All feedback is reviewed and actions taken where issues are identified for improvement.

If you have a particular concern about something which did not go well, please contact our Patient Experience Team on 01872 252793 who will ensure this is raised with the relevant team to investigate. We can only improve if we know a problem exists and welcome feedback from our patients to inform change.

If you’ve experienced our services recently, either as a patient yourself or as a carer or friend of someone else, you can also share your story via the independent non-profit website Care opinion to tell us about your experience and what matters to you when receiving care and treatment.

You can share your story anonymously and Care Opinion do not share your personal details, like your email address or postcode, with anyone else. We will respond to all stories about us on the Care Opinion website and share them with colleagues.

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