As we introduce this across all specialties over the next few months (starting in August 2021), you will receive a text or email notification inviting you to link to the portal. If this link is not used and the letter not accessed within 72 hours, a paper copy will be sent by post.
All you have to do is ensure your hospital records have an up-to-date mobile phone number (or email address).
Giving you the opportunity to access your appointment letters online has benefits for both you and the Trust.
Paper appointment letters are easily mislaid, which sometimes leads to patients arriving for appointments at the wrong time or even missing their consultations. Having access to all of the information on your computer or even mobile phone will stop that happening and you can put an appointment in your online diary.
You will help the Trust save money through reducing postage and printing and help us reach the Trust’s goal to achieving Net Zero (carbon neutral) by 2030.
No, the hospital will create the account for you. As soon as you are a patient of the hospital and an appointment is booked there will be an account in your name. You only need to access it when you need to see your appointment details.
Please make sure we have your up-to-date mobile number (or email address) by contacting a member of your specialty booking team or when you next attend the hospital for an appointment speak to a member of the admin team at reception.
The hospital will send you a link by text message.
Please then follow the steps below:
We recommend you accept the appointment and then view the full appointment details, the appointment letter and any additional information.
Patient Hub has clear login instructions for you to follow. After that, you can go back at any time.