This page was last updated: October 20th, 2022
We are now sending out outpatient appointments electronically via email or text message. These are being sent out by our patient portal called Patient Hub. This helps to get your appointment details to you as quickly as possible.
If you receive an email or text notification from Patient Hub, please log in as soon as possible to access the appointment details; if you do not log in, you will receive 2 further texts reminding you to do so. When you have logged in, please accept, cancel, or request a rebooking of the appointment, and view additional details in the accompanying letter.
If you have requested a cancellation or rebooking of your appointment, the relevant team will contact you within 2 working days to confirm this request and change the appointment accordingly. If we are unable to contact you within this timescale, we will rebook or cancel your appointment as per your request. If you are requesting rebooking or cancellation at less than 24 hours’ notice, please phone us to ensure we can offer the appointment to another patient.
If you are unable to or have not accessed Patient Hub to review your appointment information within 72 hours of being prompted, an appointment letter will be posted to you. YOU DO NOT NEED TO CALL US TO CONFIRM ATTENDANCE AT AN APPOINTMENT – the appointment will remain booked for you unless you tell us you do not want it on receipt of your letter.
Please ensure you open and read the PDF document as this is your appointment letter. Giving patients access to appointment letters online and having the option to add the appointment to electronic calendars is shown to have significant benefits in ensuring patients attend their appointments. By reducing the printing and postage of paper letters, the Trust not only saves money, time, and resources, but will take a step closer to achieving its Net Zero (carbon neutral) promise by 2030.
Please ensure we have the most up to date contact details (mobile phone number and/or email address) for you to be contacted via Patient Hub.
There are 3 tabs:
Please ensure you enter mobile number or the email address we contacted you on. Please also enter your date of birth using this format: DD/MM/YYYY. If you are still unable to log into Patient Hub, please call us on 01872 252201 (lines open Monday to Friday, 9.00 am to 2.00 pm, except Bank Holidays) and one of the team will help you.
Patient Hub is a secure online portal (secure website) which allows you to access all your hospital outpatient appointment information in one place, by using your smart phone, tablet, or computer. Patient Hub prompts you, via text message or email, to access the portal using either your mobile number OR email address and date of birth. You will receive a 6-digit security number on your mobile phone to enable you to log in. You can then confirm, rebook, or cancel hospital appointments online and access supporting information, including appointment letters.
No, the hospital will create the account for you. As soon as you are a patient of the hospital, and an appointment is booked there will be an account in your name. You only need to access it when you need to see your appointment details. Please make sure we have your up-to-date mobile number or email address by contacting a member of your specialty booking team or advising a member of staff when you next attend.
The Trust is offering more communication choice to patients and working hard to increase efficiency and sustainability. By offering this service, you will receive your appointment details earlier than you would receive it in the post.
No, there is no need to download anything. When the hospital sends you the first appointment notification, they will send you a link. The Patient Hub is a web page that you can access at any time. For easy future access, you may want to save this link as a favourite. Each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.
Yes, the link will stay the same, so you can go back to any text message or email. Every time you are notified about an appointment, you will get a reminder of the link. If you want to go back into your Patient Hub, just use that link. Or, for easy future access, your device should allow you to save the link as a favourite.
No, you can also use the Patient Hub link on this website.
Patient Hub uses two factor authentication. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the login process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code.
No, you do not have a username or password.
Yes, it is important to keep your data secure.
Yes, the service is designed with security in mind. The text message or email regarding your appointment will be sent to you by the hospital. Once you click on the link, you will be asked for two forms of identity. This will be either your mobile number or email address and your date of birth. This information, coupled with a 6-digit authentication code, forms the secure 2-factor authentication.
Yes, you can either accept, rebook, or cancel your appointment. If you have accepted an appointment, you can go back in and request to rebook or cancel the appointment later.
If you wish to rebook or cancel an appointment, the relevant team will contact you within 2 working days to confirm this request and change the appointment accordingly. If we are unable to contact you within this timescale, we will rebook or cancel your appointment as per your request. If you are requesting rebooking or cancellation at less than 24 hours’ notice, please phone us to ensure we can offer the appointment to another patient.
Yes, you can click on a diary button to add a reminder to your smart phone or computer calendar.
No, if we have your mobile number or email address on your hospital records, we will send you a text message or email. You will be able to choose how you are contacted (either via text message and/or email) so it is important that you make sure that we have your correct contact details.
The link to Patient Hub can be accessed at any time. When you log in you will be sent a secure authentication message to complete your login. This secure code only lasts for two and a half minutes.
If you do not respond after three notifications, your appointment letter will be posted to you.
When an appointment is booked or cancelled on the Trust’s patient administration system, you will receive a notification within the next 24 hours. Depending on whether you log in and accept your appointment, you may receive up to 2 further invitations to log in. These notifications are sent on consecutive days.
If you log in on receipt of the first notification, the system will stop sending you any further notifications.
There is a link in your diary reminder or use the link on the hospital website to access Patient Hub.
The hospital booking team will call you within 2 working days. The booking team staff work between 0830 and 1600 hours, Monday to Friday (except Bank Holidays).
You will receive a call from the hospital booking team confirming your rebooking request and will either be given another appointment during that call or added back to the waiting list. You will receive a confirmation of this cancellation by text or email.
You will receive a call from the hospital booking team confirming your cancellation and will also receive a confirmation of this cancellation by text or email.
Yes, once this has been fully implemented, all letters and other extra information will be sent via Patient Hub.
You will be able to see all your appointments in Patient Hub. You can manage (accept, cancel or rebook) each appointment individually.