Patient Hub

• Patient Hub goes live in ENT in August 2021, coming soon will be General Surgery and Neurology
• Please make sure we have your correct contact details– mobile phone number and/or email address
• Please login as soon as possible (within 24 hours) to avoid getting further notifications and save us sending your letter in the post
• When you have logged in, please accept the appointment and view your letter and any additional information
• Once the appointment is ‘Accepted’ you will still be able to request a rebooking or cancellation
• If you are having any issues, please see our trouble shooting guide here

What is Patient Hub?

As we introduce this across all specialties over the next few months (starting in August 2021), you will receive a text or email notification inviting you to link to the portal. If this link is not used and the letter not accessed within 72 hours, a paper copy will be sent by post.

All you have to do is ensure your hospital records have an up-to-date mobile phone number (or email address).

Giving you the opportunity to access your appointment letters online has benefits for both you and the Trust.

Paper appointment letters are easily mislaid, which sometimes leads to patients arriving for appointments at the wrong time or even missing their consultations. Having access to all of the information on your computer or even mobile phone will stop that happening and you can put an appointment in your online diary.

You will help the Trust save money through reducing postage and printing and help us reach the Trust’s goal to achieving Net Zero (carbon neutral) by 2030.

Do I need to create a Patient Hub account?

No, the hospital will create the account for you. As soon as you are a patient of the hospital and an appointment is booked there will be an account in your name. You only need to access it when you need to see your appointment details.

Please make sure we have your up-to-date mobile number (or email address) by contacting a member of your specialty booking team or when you next attend the hospital for an appointment speak to a member of the admin team at reception.

How do I get access to my account?

The hospital will send you a link by text message.

Please then follow the steps below:

1. Click on the link.
2. You’ll be asked to enter your mobile number together with your date of birth.
3. You will then be sent a 6-digit authentication code by SMS.
4. Enter the 6-digit code. Please be aware the authentication code will expire in two minutes
5. Then you are securely logged into Patient Hub

We recommend you accept the appointment and then view the full appointment details, the appointment letter and any additional information.

Patient Hub has clear login instructions for you to follow. After that, you can go back at any time.