This page was last updated: October 20th, 2022
Face to face, video or telephone
Everyone who attends an outpatient clinic is under the care of a lead clinician and their team. You may not see the lead clinician at every visit, but any major decisions about your treatment will be discussed with the lead clinician.
If there is anything you do not understand about your condition or treatment, please ask any member of the clinical or nursing staff.
If your clinician recommends that you have a procedure, they will explain the benefits and risks to you, together with any alternatives, before you consent to treatment. If you need an elective or invasive diagnostic procedure, we will screen you for MRSA and Covid-19 prior to your attendance. This is to ensure the safety of you, staff and other patients.
If you need to have bloods taken, you will either have these before your appointment at your GP practice (the instructions will be on your appointment letter), at the time of your appointment (if attending face to face), or your consultant will arrange for you to have these done at your GP practice following your appointment.
If you need medication, you will either be given a prescription to collect at either the hospital pharmacy or locally, or your GP will be asked to prescribe it.
All patients can request a chaperone to be present during their consultations or procedures. Please ask your clinician or a member of the outpatient team.
For more information, please view our chaperone policy
Wheelchairs can be borrowed from main reception, a returnable pound coin is needed to release these.
If you have to attend an appointment at the hospital, you’ll need to arrange for your own transport to and from the hospital.
If this isn’t possible, or you think you will need some help, please visit the transport and transport costs section for more details on the support we may be able to offer. You can also find details there about travel for patients who live on the Isles of Scilly.
Please click below on the name of the hospital where your appointment is taking place, for directions and information on parking and facilities at each of our hospitals.
Group video sessions are done on Microsoft Teams. Your appointment letter will indicate if this is the case.
On receipt of the appointment letter, unless detailed otherwise, call the number in the letter to provide your email address. This will enable the hospital to send you the unique link to be able to access the group session, without doing this you will not be able to access the group session.
Click on the link 10 minutes before the group session is due to start
Please ensure you are somewhere quiet and private for this consultation as your clinician will need to discuss your medical history and current health at the time of the appointment.
Although every effort will be made to call you at the appointed time, we may be delayed and would appreciate your understanding if we call you a little later, or indeed sometimes earlier, than the time stated.
Some clinics will advise you if they expect to call you within a broader timeframe in their clinic letter; if not, and you have not heard anything within 30 minutes of your appointment, please phone the number on your clinic letter.
Yes, you are allowed someone else to sit with you during your telephone consultation, but please let the clinician know who else is there.
The clinician will phone you. Please ensure the device you are expecting the call on is fully charged and not on ‘silent mode’ so you can hear the call.
Telephone calls will usually be from our Hospital Telephone number which is 01872 252525, but occasionally may show as a private or withheld number.
We will usually only book your follow-up appointment on the day of your clinic attendance if you are to be seen within 6 weeks; otherwise, you will be sent an appointment nearer the time of your planned review.
We aim to offer you an appointment as close to the planned time as possible; if you are concerned that your condition or symptoms are deteriorating and you have not received an appointment, please contact the relevant booking office.
Your follow-up appointment may be face to face, by video or by telephone. Your clinician will have decided which is suitable.
Traditionally, follow-up appointments are offered at routine intervals, but in some cases, you may agree with your clinician that a follow-up is not required unless your symptoms flare up or your circumstances change.
To give you (and your carers) the flexibility to arrange your follow-up appointments as and when you need them, the Royal Cornwall Hospital Trust is offering patient initiated follow-up (PIFU).
By adopting this approach, we are making it easier and more convenient for you to receive care and support when you need it, whilst avoiding unnecessary trips to hospitals and clinics, saving time, money and stress when you don’t.
This approach helps empower you to manage your own condition and plays a key role in enabling shared decision making and supported self-management in line with the personalised care agenda.
For clinicians, it means more time to spend with the patients who most need their support whilst feeling assured that they are there for all their patients when they are needed most.
If patient initiated follow-up is suitable for you, this will be discussed with you in clinic and a letter sent to tell you which symptoms to look out for and how to make contact with the service. Instead of being given routine follow-up clinic appointments, you will be able to contact the service directly to arrange a follow-up appointment when your condition indicates that you need review.
Ask your clinician about patient initiated follow-up to check if it is suitable for your management.
You will be given a contact point to request an appointment, either in your clinic letter or PIFU information leaflet; in the first instance, details will be taken and a clinician will decide on the best next steps.
If an appointment is needed, this will be arranged and may be face to face, by video or telephone. If you are unable to find your clinic letter, please contact us on 01872 250000 and ask to be put through to the medical secretary for your clinical team.
If you require urgent medical advice, you should contact your GP or NHS 111 in the first instance. For all other concerns outside of your condition, or if you are feeling unwell, your GP remains your first point of contact.