Speaking to a doctor or nurse about your family member/friend’s treatment
You are welcome to speak to a doctor about your family member or friend’s care or treatment as long as they have agreed. They will need to ask a nurse to arrange an appointment for you.
Visiting if you are unwell
We take infection prevention very seriously so if you have a cold, cough, stomach upset or any other infectious condition, we ask you not to because of the risk of infecting other people.
Help prevent the spread of infection
There are plenty of things you can do to help us, these include:
Wash or clean your hands before and after visiting the hospital and always after using the toilet.
Use soap and water to wash your hands and make sure you wash and dry them thoroughly. There are handwash sinks at the entrance to all of our wards.
There are also hand-gel stations at the entrances to our hospitals.
Please don’t sit on your friend/family member’s bed, or on other patients’ beds.
If you have symptoms such as flu, diarrhoea or vomiting or infections such as chicken pox, please do not visit because you could easily infect someone else.
We don’t recommend that young children visit, please talk to the nurse in charge beforehand if you’d like them to.
If anything to do with infection prevention is worrying you, feel free to challenge staff, they won’t mind. You can also always speak to a senior member of staff. Our infection prevention team also provides a 24-hour advice and guidance service.
For some top tips on washing your hands well see this BBC video
Can I bring in flowers, gifts or food?
To help keep patient areas clean and clear we would prefer you not to bring in flowers, large gifts or hot food. We also need to consider other patients allergies and tastes so please check with the nurses on the ward before you bring in any items.
Where to borrow a wheelchair for your visit
Royal Cornwall Hospital – Trelawny Entrance, Tower Entrance, Link Corridor Entrance (by Lowen Ward) and Maternity Entrance St Michaels Hospital – Main Entrance West Cornwall Hospital – Main Entrance
The chairs are operated by a £1 coin and they do not accept cards; however there is a cashpoint and a shop in the foyer there – there is also a receptionist there who can usually let a wheelchair out for you.
These wheelchairs are push only and are not able to be self-operated. Porters are available to push patients to their appointments.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
This cookie is installed by Google Analytics.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
16 years 4 months
These cookies are set via embedded YouTube videos. They register anonymous statistical data on, for example, how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.