Visiting

This page was last updated: January 19th, 2022

Visiting is currently restricted at all of our hospitals. The changes apply to the Royal Cornwall Hospital, St Michael’s Hospital and West Cornwall Hospital and the same steps taken in our community hospitals across Cornwall and the Isles of Scilly. Click here for further information.

Updated Visiting Information

  • Visiting is limited to special circumstances only (see Visiting someone in hospital – latest arrangements). All visits must be approved and you will need to call the ward BEFORE you come to the hospital
  • Wear the appropriate PPE and must not be experiencing symptoms of COVID-19.
  • Undertake the current risk assessment

Anyone coming for an approved visit must provide evidence of a Covid lateral flow test, done on the same day. You can collect tests to do yourself from a pharmacy or test site, or order them online.

Visitors must report their result here before coming to the hospital.

Speaking to a doctor or nurse about your family member/friend’s treatment

You are welcome to speak to a doctor about your family member or friend’s care or treatment as long as they have agreed. They will need to ask a nurse to arrange an appointment for you.

Visiting if you are unwell

We take infection prevention very seriously so if you have a cold, cough, stomach upset or any other infectious condition, we ask you not to because of the risk of infecting other people.

Help prevent the spread of infection

Clinician using a tablet
There are plenty of things you can do to help us, these include:

  • „Wash or clean your hands before and after visiting the hospital and always after using the toilet.
  • „Use soap and water to wash your hands and make sure you wash and dry them thoroughly. There are handwash sinks at the entrance to all of our wards.
  • There are also hand-gel stations at the entrances to our hospitals.
  • Please don’t sit on your friend/family member’s bed, or on other patients’ beds.
  • „If you have symptoms such as flu, diarrhoea or vomiting or infections such as chicken pox, please do not visit because you could easily infect someone else.
  • „We don’t recommend that young children visit, please talk to the nurse in charge beforehand if you’d like them to.

If anything to do with infection prevention is worrying you, feel free to challenge staff, they won’t mind. You can also always speak to a senior member of staff. Our infection prevention team also provides a 24-hour advice and guidance service.

Find out more about how we work to prevent infection on our quality and safety standards page.

For some top tips on washing your hands well see this BBC video

Can I bring in flowers, gifts or food?

To help keep patient areas clean and clear we would prefer you not to bring in flowers, large gifts or hot food. We also need to consider other patients allergies and tastes so please check with the nurses on the ward before you bring in any items.

Where to borrow a wheelchair for your visit

Royal Cornwall Hospital – Trelawny Entrance, Tower Entrance, Link Corridor Entrance (by Lowen Ward) and Maternity Entrance
St Michaels Hospital – Main Entrance
West Cornwall Hospital – Main Entrance

The chairs are operated by a £1 coin and they do not accept cards; however there is a cashpoint and a shop in the foyer there – there is also a receptionist there who can usually let a wheelchair out for you.

These wheelchairs are push only and are not able to be self-operated. Porters are available to push patients to their appointments.

Directions, parking and other facilities

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