West Cornwall Hospital

West Cornwall Hospital is in Penzance and provides a wide range of healthcare services including a 24 hour Urgent Care Centre, two medical wards, day case surgery, x-ray facilities, a renal unit, a treatment centre and outpatient clinics for a wide range of conditions including eyes, ears, bones, liver, lungs, veins and heart.
Please see below for a full list of parking, facilities and available services and speak to your GP or hospital clinician about choosing West Cornwall Hospital for your care.

Please remember, all of our hospital sites are smoke-free. This includes outside and in the car parks.

Car parking and public transport

Parking at West Cornwall Hospital

The main car park is in front of the hospital main entrance off Penalverne Drive. There are disabled spaces and dropping off points right outside the entrance.

It is a pay and display car park, run by QPark Limited.

They can be contacted on 01872 272834 / 07795 371620.

Parking spaces are limited, so please bear in mind you may not find a space quickly. Remember to make a note of what time your ticket expires and, of course, only use a disabled space if you’re displaying a Blue Badge.

Parking costs at West Cornwall Hospital:

Up to 1 hour: £1
Up to 2 hours: £2
Up to 3 hours: £3
Up to 4 hours: £4
Up to 5 hours: £5
6 – 24 hours: £10

Concessionary tickets for long-term patients and visitors:

5-day tickets: £17.70
7-day tickets: £25.27
Monthly tickets: £40.42
(If you need to buy a a concessionary long-term ticket, you’ll need to ask the ward or department you are visiting for a form.)

Public transport

It’s not a bad idea to think of alternative transport if you can; for public transport information, please visit the Cornwall Public Transport Information website or call Traveline on 0871 200 22 33.

Help with travel and parking expenses

If you need help getting to the hospital, there are several community transport schemes that could help. If you receive Income Support or other benefits, you might also be able to reclaim your travel and parking expenses; visit our practical help and advice section for more information.

Facilities at West Cornwall Hospital

Pharmacies

West Cornwall Hospital pharmacy provides a clinical service for inpatients at the hospital.

Bedside entertainment

There are a limited number of portable TVs available on the wards, as well as the day rooms for patients and visitors.

West Cornwall Hospital has a payphone available in the main reception area.

Laptops, mobile phones and other electronic devices

You can use these in the hospitals, however they can be disruptive for other patients on the wards so we ask that you are respectful, use headphones if possible and switch them off if a member of staff asks you to,

They can sometimes interfere with medical equipment, so if you are asked to switch them off by one of our staff, please do so straight away.

WiFi

There is free wifi available throughout West Cornwall Hospital.

To connect to WiFi

The WiFi network is called NHS-WiFi. It is an open network and you don’t need a password. To get access, connect to the network in the usual way and a short registration form should pop up automatically. Your device will then stay connected for 24 hours, after which you’ll need to reconnect by filling out the form again.

Dining rooms, cafés and shops

Café West is in the main reception at West Cornwall Hospital and sells light snacks, refreshments and daily newspapers.

9.30am to 3pm Monday to Friday
10am to 2pm Saturday, Sunday and Bank Holidays.

Hot food is served each day at these times:
7am to 9am for breakfast
12noon to 1.30pm for lunch
5pm to 6.30pm for dinner (You’ll need to book for dinner before 5pm)

The League of Friends trolley shop regularly visits the wards.

Don’t forget to ask your doctor or nurse for advice if you’re on a special diet and thinking of using the dining room.

General Office

The General Office provides a front-line cash service and a point of contact for patients who are eligible to claim travel expenses for hospital appointments.

What we do at the General Office:

  • Help patients that qualify for travel reimbursements. We can advice whether patients are in receipt of the relevant benefits and provide advice on the methods of transport that can be reimbursed in full.
  • Receive payments for invoices and donations to any of the hospital’s wards or departments.
  • Accept donations to the Royal Cornwall Hospitals NHS Trust Charitable Fund
  • We encourage patients to leave valuable items and large sums of cash at home, but if this isn’t possible, we can keep patient’s cash and valuables safe and secure.
  • Receive lost property items (we’ll keep them for three months)
  • Provide travel information on how to get to your hospital appointment
Opening Hours

8.30am to 4.30pm, Monday to Friday

Location

Main Reception at West Cornwall Hospital

Phone

01736 874240