Employee Assistance Programme

Did you know that we have a fantastic free confidential service open to all staff and their families including partners and dependents?

This service, provided by Health Assured, is available 24 hour a day, 7 days a week to support you with issues such as health and wellbeing information, stress at home or work, financial issues including debt, family and relationship matter and consumer issues.

To access the support service you can call 0800 030 5182, or log onto the online portal

Please see the ‘Wellbeing Coupons, Codes and Logins’ section on the ‘Wellbeing’ page on the Intranet for access details.

The Chaplaincy Support Hub

The Chaplaincy Support Hub is open and is based in the former Friends Coffee Shop on the Ground Floor of the Tower Block at RCH from 10am-2pm, Monday to Friday.

The Chaplaincy Support Hub is a space where any member of staff can drop by for an informal chat and find a listening ear. Someone to help ease any tension or stress they might be feeling and offer advice and support. The hub is a perfect drop-in point for staff feeling anxious or concerned.

Freedom to speak up

Freedom to speak up is still very much part of us, the way we work and available to all staff.

We want to support every colleague to feel safe, and confident to raise any concerns at work, no matter how big or small.

There is a new WorkInConfidence App available to all staff through our intranet. This is a secure app, allowing all staff to raise concerns in a completely confidential way with a member of the Freedom to Speak Up team.

Jo Burton is our Freedom To Speak Up Guardian and she can be contacted via OR

It is vital that all of us know we can and should continue to speak up. In such anxious times many colleagues will want to speak up, and it is even more important all of us know we will be listened to and given feedback and support.

NHS Staff Support Line.

Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support.

The phone line will be open between 07:00 and 23:00 every day, while the text service will be available around the clock.

Phone 0300 131 7000 or staff can text FRONTLINE to 85258.

Psychological First Aid (PFA)

Did you know that in addition to the national wellbeing support available to all healthcare staff our Clinical Health Psychology team and Occupational Health are supporting colleagues across the Trust to be trained as psychological first aiders (PFA’s). This is to help increase resilience and offer confidential conversational support to colleagues in distress locally within teams. If you’re interested in becoming an PFA and, or want to find out more please email

You can access support from trained Psychological First Aiders (PFA’s) through a dedicated Cornwall and the Isles of Scilly Health and Care Partnership staff wellbeing support line. The support line is available Mon-Fri 9am to 5pm providing you with confidential practical and emotional support. To access the support line call 01872 255757. This service compliments the national NHS Helpline details of which are provided above.


Whatever you’re going through, a Samaritan will face it with you. They’re here 24 hours a day, 365 days a year. Call for free on 116 123.


Reflecting on difficult times…

Caring for people in any capacity can be emotionally demanding and sometimes leaving us feeling upset and anxious. During the COVID 19 outbreak there are many additional pressures and worries. It can be helpful to think and talk about situations we’ve found ourselves in, how this has affected us and what might help.

Throughout COVID 19 reflective sessions will run on alternate weeks at the Kspa. These very informal hour long sessions provide the chance to talk over the challenging nature of our work during these exceptional times in a confidential and supportive environment. All staff are very welcome.

KSpa lecture theatre Mon 29th June 3pm
Kspa F09 13TH July 2pm
Kspa F09 27TH July 3pm

For further information please email:

Mental Wellbeing Support for our BAME colleagues and community

Over the last few weeks we’ve shared with you details of how COVID-19 is disproportionally affecting black, Asian and minority ethnic (BAME) people and the actions we are taking to support our BAME colleagues.

Liberate Meditation – free access for NHS staff:

We’re pleased to announce that recently Liberate Meditation have partnered with the NHS to provide staff free access to their meditation and mindfulness app. The app offers culturally sensitive and diverse meditations, curated for the BAME community, by the BAME community, aiming to reduce anxiety, alleviate stress and promote rest.

How NHS staff can access the resource:
All NHS staff have access to this resource – you access this via the following webpage.