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Mind and Emotions

This page was last updated: February 11th, 2022

Employee Assistance Programme

Did you know that we have a fantastic free confidential service open to all staff and their families including partners and dependents?

This service, provided by Health Assured, is available 24 hours a day, 7 days a week to support you with issues such as health and wellbeing information, stress at home or work, financial issues including debt, family and relationship matter and consumer issues.

To access the support service you can call 0800 030 5182, or log onto the online portal

To obtain the Employer Code for RCHT go to the Intranet Wellbeing page – Brilliant People, Looking after your Health and Wellbeing

Chaplaincy Support

Our Chaplains are here to support you, and the Chapel (first floor Tower Block) provides a quiet space to take time out when you need it.

Freedom to speak up

Freedom to speak up is still very much part of us, the way we work and available to all staff.

We want to support every colleague to feel safe, and confident to raise any concerns at work, no matter how big or small.

There is a new WorkInConfidence App available to all staff through our intranet. This is a secure app, allowing all staff to raise concerns in a completely confidential way with a member of the Freedom to Speak Up team.

Jo Burton is our Freedom To Speak Up Guardian and she can be contacted via OR

It is vital that all of us know we can and should continue to speak up. In such anxious times many colleagues will want to speak up, and it is even more important all of us know we will be listened to and given feedback and support.

Kernow Workforce Wellbeing Hub Support Line

Call at 01872 255757
Open from Monday to Friday between 9AM-5PM
Provides Practical and emotional support for everyone.

NHS Staff Support Line

Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support.

The phone line will be open between 07:00 and 23:00 every day, while the text service will be available around the clock.

Phone 0300 131 7000 or staff can text FRONTLINE to 85258.

Psychological First Aid (PFA)

Did you know that in addition to the national wellbeing support available to all healthcare staff our Clinical Health Psychology team and Occupational Health are supporting colleagues across the Trust to be trained as psychological first aiders (PFA’s). This is to help increase resilience and offer confidential conversational support to colleagues in distress locally within teams. If you’re interested in becoming an PFA and, or want to find out more please email

You can access support from trained Psychological First Aiders (PFA’s) through a dedicated Cornwall and the Isles of Scilly Health and Care Partnership staff wellbeing support line. The support line is available Mon-Fri 9am to 5pm providing you with confidential practical and emotional support. To access the support line call 01872 255757. This service compliments the national NHS Helpline details of which are provided above.


Whatever you’re going through, a Samaritan will face it with you. They’re here 24 hours a day, 365 days a year. Call for free on 116 123.


Every Mind Matters

Having good mental health helps us relax more, achieve more and enjoy our lives more. We have expert advice and practical tips to help you look after your mental health and wellbeing.

Man down

Man down is a Cornwall based group offering safe spaces to meet the current emotional and mental health needs of men who are struggling to cope with the everyday pressures facing them in our modern society.

Cornwall Health Library

Based at the top floor of the Knowledge Spa, Cornwall Health Library is a quiet place to work and a place to relax with a range of crafts and fiction section.

A: Anxious or overwhelmed? Here's a coping strategy that can help. N: Notice a racing heartbeat, upset, or rising panic? Stop for a moment. C: Connect with your feelings. Reassure yourself that anxiety is a normal reaction to intense pressure. H: Have a breather. Put your hand on your belly below your ribs. Take a deep breath in using your belly to push out your hand. Release your breath slowly through pursed lips. Repeat twice more. O: Organise. Decide what you need to do next and try to focus on that. R: Remember. You're doing your best and that's what matters.

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